Machines procedure is to pay first and then only inspect. They won't open for inspection until you've made the payment, but if there is any defect, you can change on the spot BEFORE you walk out of the store.

Bought from Machines Empire many times, never had an issue with defected products before. Tough luck TS. Should've argued with the store manager for a replacement.

a lot of shop practice pay first then can open box and test the product.... not only phone, electrical equipment also...

err..obvious one...buying new CAR...must accept what ever condition becoz already pre choosen and hope for the best, u can argue but only delaying the ownership...  cash or loan make no differences....still have to pay first..

Not bad, faster than report to the Pusat Khidmat Aduan Pengguna Nasional.

Sometimes people not so smart one, paying time they buta sign the invoice.

Shops also are partly to blame because they use this tactic to take advantage of the customer.