Hi guys Im getting really low speed for my unifi. only around 1.3Mbps. my package is 5MB.

I called the customer service earlier and they told me they will reset the connection at their end.(what does this do? does it magically improve your speed? so you have been cheating my money all these while la?)

Here is the thing. Right after I restarted my modem + they reset the connection, I check speedtest I got around 4.4Mbps which was fair. then 2 mins later I checked speedtest again i got 1.3Mbps. (without any tabs running or dl)

Is anyone leeching my wifi? I checked on the router(stock) settings only Im connected apparently.

Help is greatly appreciated, feeling cheated