Hi all, any way to get TMnet's attention and fix my unifi line? It's been down since 1st Jan 2015 till now.

I move to a new place early Dec 2014. Technician from them is fast doing all the relocation and I'm glad on this cuz I can have my internet the 1st day I move in.

Yet few day later I notice my speed only half of what I subscribe : I subscribe vip 10 but my current speed is only vip5. I call unifi sc and they told me due to newly relocate, my account is not yet fully activated, speed will back to normal after my account is fully activated.

I wait for one month yet until end of December 2014, I still using vip5 speed and I still have to pay with vip10 price... until now I never really push them since the internet service is still there.,and with the past experience, i have confident in them cuz up until now, unifi sc have been helpful and able to fix issue fast ..

Then the worst came: unifi down, no internet service, and cannot make phone call. Great. So previously is my account not activated , and now phone line broken? Again I made report to unifi sc, they acknowledged the issue and promise to fix it asap.

Multiple call been made to TM and I've been wait patiently since then. But till now, 3rd week unifi down,and all I get is "we will highlight this to our 2nd level" reply which prove to do nothing .

I did submit report to skmm few day ago, then only that TM make a call to me but just to tell me the same "we will highlight this to our 2nd level" and "we will fix this asap"...

Any idea how to get them to fix this ? I just want my internet back. Surviving using quota-ed prepaid internet is terrible.

Any input from you all will be much appreciated.

1. "more upgrade offer for VIP5" what's this? haven't heard of this before... pls elaborate. afaik, there is the RM139 VIP5 offer that was offered to me after I rejected the RM179 VIP10 offer!

2. "close old account & re register new one" thought of this too but i'll lose my "nice" tel number lah but I may have to re-weigh the pros & cons... 

Shouldn't it be RM149 + RM 20 for loyalty upgrade program = RM169 (Exclusive GST)
when include GST should be about RM179??

You take or not??? I think what the cs said might be true as the discount is special discount given to the customer... In th bill it show under itemised bill, the price for 10mbps is 199 and then they minus 30rm(speecial discount) and become 169... After this if become 179, then it will be minus with special rm 30 special discount... So become 149 exc gst

See the attachment. Inside there i got rm 30 discount with 10mbps gross price 199... Later the 10mbps is reduce, the gross price only change 179 but discount still applicable(i just not sure whether it will continue or not, but certainly it will continue as got 2 years contract)... So price become 149 after minus discount 30...

You sure the still give the opportunity??? Later change price 179 exclude gst(as per previous announcement for price reduction), this discount opportunity sure gone also...

But still need to wait the time which is another 2 month...

Why stay with TM when you can change to TIME? I heard TIME is so much better than TM or Maxis. Only if TIME  has coverage in my area, I will surely change.

I heard TIME is much better esp file sharing must faster than Unifi....Unifi file sharing is very slow only torrent download is OK.

here's good news for some of you!

.. shah alam
.. vip10 (10mbps) user for 4 yrs, no more contract
.. hypptv megapack
.. rm199+gst

.. just visited tm point
.. signed up 2 yr contract for unifi30 - 30mbps dwonload, 5mbps upload
.. rm169+gst
.. basic hypptv pack
.. no equipment change except hypptv stb (checking)
.. activation within 48 hrs

even the tm point dealer says the package is very new, some people know, some don't.
says it's all very confusing for customers and themselves!

no terminate, been on vip10 for long time, no more contract.
stb, awaiting confirmation if a new one will be given.
stb and router are yours - u already paid with first contract.
modem is unifi equipment - they maintain, lifetime warranty, u cannot change it yrself.

anyway, i signed up unifi30 today only, wait 1-2 days to activate.
hope not a case of "we are sorry" later!

Different story in here. I also went to pandan Indah TM Point yesterday. Asked the receptionist, unifi 30? Checked. Available ports for my address? Checked. I was still considering at that moment. But after I realized that the number of ports are very limited in my area, so I thought I better take it now before it's too late. Took the number, went to the application counter, the staff explained everything to me. And then I decided to subscribe. Only one small problem, the hyppy tv package didn't show up in my order for unifi 30 package due to it's still very new in their system. So it may take a couple days to process.

Im having issue that the BTU VDSL2-ZTE the TM logo is blinking rapidly. Anyone having this issue before. Thank you.

I went to TM Point today and the customer service person told me the Unifi 30 and 50 packages is not available for condo. Is that true? If so, it SUCKS!