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 [FAQ] PC auto restart/Blue Screen (BSOD), All questions go here please.

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nlks
post Nov 6 2008, 11:53 PM

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From: KL
Hello all dai goh..
My PC are having this blue screen recently before it start windows.. (See below)
just in case u all lazy to read it, i'd retype it here:

" A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appear again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options suck as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical Information:

*** STOP: 0x0000007E (0xC0000005, 0xBAAC8756, 0xBACC342C, 0xBACC3128) "


I've done all the suggestion above (Change grapic card, update BIOS).

I've tried remove all my drive and USB card, just leave processor, RAM, Video Card, and my harddisk.
but it doesnt work as well. I got 2 RAM and tried remove 1 by one still no luck.

Format of harddisk was done. Re-installed Windows still have the same error.

But the weird thing is, i can go into the safe mode. does it kind of meaning that it was "some" driver which crash it? (since safe mode load less driver and services)

hope u guys can suggest me what to do...
Thanks in advance smile.gif

here is the screen shot..
Attached Image
nlks
post Nov 7 2008, 12:14 AM

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From: KL
Hi, Thank you for your really fast respond !!! rclxms.gif rclxms.gif notworthy.gif
but I cant found a minidump folder under C:\ or C:\Windows\... (even after I show hidden file and unchecked hide system file)
is there anywhere else I can look for it?

very sorry forgot to mention my spec.

Processor: AMD Athlon 64 2800+
Motherboard: Asus K8N
RAM: 1.50Ghz Kingston DDR1 (3200) Ram.
Graphic card: Unika X8028XT (China Brand)
Harddisk: WD 250G
OS: Windows XP Professional Service Pack 3

nlks
post Nov 7 2008, 02:26 PM

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From: KL
QUOTE(francischuahcw @ Nov 7 2008, 12:30 AM)
Its ok,
Please do the below.

(Window XP)

  • Right click at My Computer
  • Go to Properties
  • Look at Advanced tab then go for Startup and Recovery
  • Look at Settings and untick Automatic Restart
  • Make sure that write debugging information is Small Memory Dump (64kb)

user posted image

The next time around, the system crash, a minidump file will be captured. Upload it whenever it is available.

Thanks
*
I had change the configuration as u mentioned..
and restarted the PC for the error to be captured,
however when I go into the safe mode again, I still cant get any minidump file/folder.
I tried to search in my harddisk using the keyword "minidump",
but still cant see it.
May I know what extension this minidump file is using?
anythings else I cant do to get the dump file?
nlks
post Nov 7 2008, 06:53 PM

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QUOTE(francischuahcw @ Nov 7 2008, 06:36 PM)
The minidump file will only appear when you experience another Blue Screen
ya I did purposely restart my PC and let it to go in the blue screen again.. (the blue screen appear everytimes boot up windows normally)
after the error appear, I restart my pc and goes into the safe mode to look for the file.
but unfortunately there is still no minidump file there..

This post has been edited by nlks: Nov 7 2008, 06:55 PM
nlks
post Nov 7 2008, 07:04 PM

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From: KL
QUOTE(francischuahcw @ Nov 7 2008, 07:01 PM)
Hi there,
Two bugcheck code in your dump file
0X24 NTFS_FILE_SYSTEM
0X8E KERNEL_MODE_EXCEPTION_NOT_HANDLED. Exception code: 0xC0000005: STATUS_ACCESS_VIOLATION indicates that a memory access violation occurred.

Please scan your HDD for bad sector. I suspect your HDD is having bad sector which influence your file paging. Once the page file accessing the bad sector in your HDD as the Virtual Memory, it can result instability and crash.

I would suggest you to use window cd and enter Window Recovery Console then run CHKDSK/r to scan your HDD for bad sector.
Thanks

Next thing you can do is to clear the dust in your PC, make sure you have a good airflow.

Thanks


Added on November 7, 2008, 7:03 pm

That is weird. What is the error code of the crash?
is it similar everytime?
*
eh... mr francis sorry i think u quote the wrong post?
i think the dump file is belongs to ahsin?

This post has been edited by nlks: Nov 7 2008, 07:04 PM
nlks
post Nov 7 2008, 07:16 PM

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From: KL
no I din intall any driver recently.. actually this is wat happened,
the symptom before is my harddisk sometimes will suddenly not turning..
so i think there is bad sector there,
so i take out the harddisk and format it under another PC..and do chkdsk for all partition also..
as well as installing windows is in another PC.. (I don't know maybe drivers in this PC has been installed..)

after that I place back the harddisk to the original PC..
and it come out this error..
the error is exactly the same everytimes i boot up windows normally..
not sure what happen and no dump file generated... sad.gif

by the way I found that my network port which come along with motherboard is not working now..

This post has been edited by nlks: Nov 7 2008, 07:17 PM
nlks
post Nov 11 2008, 10:02 PM

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From: KL

Hello mr Francis, Im a user who have below blue screen last week...:

" A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appear again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options suck as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical Information:

*** STOP: 0x0000007E (0xC0000005, 0xBAAC8756, 0xBACC342C, 0xBACC3128) "

the dump file cant be found under C:\ nor C:\Windows.
and I'd told u that my network card is not working..
below is the advises u gave to me last time:

QUOTE(francischuahcw @ Nov 7 2008, 07:22 PM)
Good
That should be the sign. Check your BIOS if its enable. If its enable and its not working now, turn it off in BIOS and try boot window in normal mode.
When you boot in Safe Mode. Networking is not running. Therefore you are not crashing.
But how can I disable the network card? I saw a MAC Interface under BIOS.
I tried to disabled it and boot in normal mode but the same error came out.
I think I had disabled the correct device right?

QUOTE
If driver is preinstalled from other PC, driver incompatibility will lead to crash. error 0X7E is the symptom.
so does it means it's better for me to reinstall Windows with my CPU?
cause I cant boot in normal and the dump file don't even appear so I cant upload it for analyze.
QUOTE
If you wish to run scandisk, i will suggest you to run from Window CD using the Recovery Console/
Instruction is CHKDSK/ r
Check your PSU cable. Hopefully is power failure and not HDD failure.
*
I have already run CHKDSK and some error is fixed.
and I think that is the cause of my Harddisk not turning last time (?)

in addition, my ATI GC driver cannot be installed as well.
it was detected but when I insert the official CD it cant found compatible driver inside.
does this take part of the crash of my windows and can I disable it as well??

sorry for this very long post..

 

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