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 [FAQ] PC auto restart/Blue Screen (BSOD), All questions go here please.

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Sh1n0l3i
post Mar 21 2013, 11:49 AM

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Junior Member
37 posts

Joined: Jun 2006
Hi I've been getting a lot of BSOD lately the past few days. I get Boot loops and BSOD every 5-10mins when starting normal windows. I have tried memtest and it passed. I don't have any problems running my system in safe mode with networking either so please take a look at my minidump log and Hijackthis log and see what is wrong with my system. Thx.



Microsoft ® Windows Debugger Version 6.2.9200.16384 AMD64
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\032013-23244-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Machine Name:
Kernel base = 0xfffff800`03a49000 PsLoadedModuleList = 0xfffff800`03c8d670
Debug session time: Wed Mar 20 18:09:20.640 2013 (UTC - 7:00)
System Uptime: 0 days 0:00:44.497
Loading Kernel Symbols
...............................................................
................................................................
........................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {f6, f0, fffffa80089a8b30, fffff88002d20257}

*** WARNING: Unable to verify timestamp for ASACPI.sys
*** ERROR: Module load completed but symbols could not be loaded for ASACPI.sys
Probably caused by : ASACPI.sys ( ASACPI+1257 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
A device driver attempting to corrupt the system has been caught. This is
because the driver was specified in the registry as being suspect (by the
administrator) and the kernel has enabled substantial checking of this driver.
If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
be among the most commonly seen crashes.
Arguments:
Arg1: 00000000000000f6, Referencing user handle as KernelMode.
Arg2: 00000000000000f0, Handle value being referenced.
Arg3: fffffa80089a8b30, Address of the current process.
Arg4: fffff88002d20257, Address inside the driver that is performing the incorrect reference.

Debugging Details:
------------------


BUGCHECK_STR: 0xc4_f6

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP

PROCESS_NAME: SixEngine.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff80003f4d3dc to fffff80003abec40

STACK_TEXT:
fffff880`08ccb5b8 fffff800`03f4d3dc : 00000000`000000c4 00000000`000000f6 00000000`000000f0 fffffa80`089a8b30 : nt!KeBugCheckEx
fffff880`08ccb5c0 fffff800`03f62ae4 : 00000000`000000f0 fffffa80`089a8b30 00000000`00000002 00000000`00000000 : nt!VerifierBugCheckIfAppropriate+0x3c
fffff880`08ccb600 fffff800`03d1a1c0 : 00000000`00000000 fffff880`08ccb830 00000000`00000000 fffffa80`07823100 : nt!VfCheckUserHandle+0x1b4
fffff880`08ccb6e0 fffff800`03d9b8c5 : fffffa80`07823100 00000000`000f0001 00000000`00000000 fffff800`03d9b800 : nt! ?? ::NNGAKEGL::`string'+0x20cde
fffff880`08ccb7b0 fffff800`03f62878 : fffffa80`076964d8 fffff800`03f65bcc fffffa80`07823060 fffffa80`07823060 : nt!ObReferenceObjectByHandle+0x25
fffff880`08ccb800 fffff880`02d20257 : fffff980`03a8ccf0 00000000`00000002 fffffa80`078231b0 00000000`00000000 : nt!VerifierObReferenceObjectByHandle+0x48
fffff880`08ccb850 fffff980`03a8ccf0 : 00000000`00000002 fffffa80`078231b0 00000000`00000000 fffffa80`078231d8 : ASACPI+0x1257
fffff880`08ccb858 00000000`00000002 : fffffa80`078231b0 00000000`00000000 fffffa80`078231d8 00000000`00000000 : 0xfffff980`03a8ccf0
fffff880`08ccb860 fffffa80`078231b0 : 00000000`00000000 fffffa80`078231d8 00000000`00000000 00000000`00000001 : 0x2
fffff880`08ccb868 00000000`00000000 : fffffa80`078231d8 00000000`00000000 00000000`00000001 00000000`00000000 : 0xfffffa80`078231b0


STACK_COMMAND: kb

FOLLOWUP_IP:
ASACPI+1257
fffff880`02d20257 83462001 add dword ptr [rsi+20h],1

SYMBOL_STACK_INDEX: 6

SYMBOL_NAME: ASACPI+1257

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: ASACPI

IMAGE_NAME: ASACPI.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4a0b72fd

FAILURE_BUCKET_ID: X64_0xc4_f6_VRF_ASACPI+1257

BUCKET_ID: X64_0xc4_f6_VRF_ASACPI+1257

Followup: MachineOwner
---------








------------------------------------------------------------------------------------------------------------------




Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:53:27 PM, on 3/20/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\ASUS\ASUSUpdate\UpdateChecker\UpdateChecker.exe
C:\Program Files (x86)\ASUS\EPU-6 Engine\SixEngine.exe
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Users\VINH\AppData\Local\Akamai\netsession_win.exe
C:\Program Files (x86)\SAMSUNG\Kies\External\FirmwareUpdate\KiesPDLR.exe
C:\Users\VINH\AppData\Local\Akamai\netsession_win.exe
C:\Users\VINH\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;127.0.0.1:9421;<local>
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - (no file)
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: 74.208.10.249 gs.apple.com
O2 - BHO: vShare Plugin - {043C5167-00BB-4324-AF7E-62013FAEDACF} - C:\Program Files (x86)\vShare\vshare_toolbar.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files (x86)\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - (no file)
O3 - Toolbar: vShare Plugin - {043C5167-00BB-4324-AF7E-62013FAEDACF} - C:\Program Files (x86)\vShare\vshare_toolbar.dll
O4 - HKLM\..\Run: [LifeCam] "C:\Program Files (x86)\Microsoft LifeCam\LifeExp.exe"
O4 - HKLM\..\RunOnce: [B Register C:\Program Files (x86)\DivX\DivX Plus DirectShow Filters\DivXDecH264.ax] "C:\Windows\system32\rundll32.exe" "C:\Program Files (x86)\DivX\DivX Plus DirectShow Filters\DivXDecH264.ax",DllRegisterServer
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [Akamai NetSession Interface] "C:\Users\VINH\AppData\Local\Akamai\netsession_win.exe"
O4 - HKCU\..\Run: [] C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra 'Tools' menuitem: @C:\Windows\WindowsMobile\INetRepl.dll,-223 - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O15 - Trusted Zone: http://www.samsungsetup.com
O15 - Trusted Zone: http://cache.tv.qq.com (HKLM)
O15 - Trusted Zone: http://qqlivecaption.qq.com (HKLM)
O15 - Trusted Zone: http://qqlivehabit.qq.com (HKLM)
O15 - Trusted Zone: http://qqlivesearch.qq.com (HKLM)
O15 - Trusted Zone: http://video_1.qq.com (HKLM)
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: vsharechrome - {3F3A4B8A-86FC-43A4-BB00-6D7EBE9D4484} - C:\Program Files (x86)\vShare\vshare_toolbar.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: ASUS System Control Service (AsSysCtrlService) - Unknown owner - C:\Program Files (x86)\ASUS\AsSysCtrlService\1.00.02\AsSysCtrlService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\x86\ekrn.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: FLEXnet Licensing Service 64 - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files (x86)\Citrix\GoToAssist\607\g2aservice.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files (x86)\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NMIndexingService - Nero AG - C:\Program Files (x86)\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: ServiceLayer - Nokia - C:\Program Files (x86)\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: TomTomHOMEService - TomTom - C:\Program Files (x86)\TomTom HOME 2\TomTomHOMEService.exe
O23 - Service: TuneUp Utilities Service (TuneUp.UtilitiesSvc) - TuneUp Software - C:\Program Files (x86)\TuneUp Utilities 2011\TuneUpUtilitiesService64.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: webcamXP Service (wxpSvc) - Unknown owner - C:\Program Files (x86)\webcamXP 5\wService.exe

--
End of file - 12923 bytes

This post has been edited by Sh1n0l3i: Mar 21 2013, 11:59 AM

 

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