[FAQ] PC auto restart/Blue Screen (BSOD)

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[FAQ] PC auto restart/Blue Screen (BSOD), All questions go here please.

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Froggy78	Mar 18 2007, 09:39 AM Return to original view \| Post #1
New Member Junior Member 8 posts Joined: Mar 2007	I have sent my pc for repair just last week. The main reason for technician support was BSOD kept popping up. 2 days ago i got back my pc with a brand new OS installed in a brand new hard disk (the technician told me that my previous BSOD was due to my faulty hard disk). Somehow when i installed my first Norton Antivirus 2006, the BSOD popped up again. i am truly helpless because i am not an expert in those errors. I have ran the window debugger but no idea where to start looking for a solution. Therefore i have attached my minidump zip file and i hope someone will be able to guide and provide some effective solutions. Here is my system informations: AMD Athlon ™ XP 2000+ 1.67GHZ 512 MB DDR RAM (PC3200 + PC 2700) 80GB Western Digital and 60GB Maxtor (this one only for data storage) NVIDIA GeForce MX440 Creative SB Live 1.5 Win XP Professional Version 2002 SP2 P/s: Currently i am not able to run full scan of any antivirus or spyware softwares.........cause if i do...BSOD STRIKES AGAIN!!!!!! Thanks!! This post has been edited by Froggy78: Mar 18 2007, 10:09 AM Attached File(s) Minidump.zip ( 143.92k ) Number of downloads: 13
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Froggy78	Mar 19 2007, 11:14 AM Return to original view \| Post #2
New Member Junior Member 8 posts Joined: Mar 2007	The BSOD keeps coming up.................. Please HELP! Attached File(s) Mini031907_01.zip ( 21.66k ) Number of downloads: 9 Mini031807_02.zip ( 40.04k ) Number of downloads: 8
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Froggy78	Mar 19 2007, 08:55 PM Return to original view \| Post #3
New Member Junior Member 8 posts Joined: Mar 2007	BSOD alert!!! This statement appears in my savedump log : "The computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e (0x80000004, 0xe103f379, 0xf94fda3c, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini031907-05.dmp" I have the minidump zip file attached. Thx!! Attached File(s) Mini031907_05.zip ( 17.87k ) Number of downloads: 31
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Froggy78	Mar 21 2007, 09:54 AM Return to original view \| Post #4
New Member Junior Member 8 posts Joined: Mar 2007	QUOTE(eXPeri3nc3 @ Mar 20 2007, 06:55 PM) Check the spoiler » Click to show Spoiler - click again to hide... « Debugging Details: ------------------ EXCEPTION_CODE: (HRESULT) 0x80000004 (2147483652) - No such interface supported FAULTING_IP: +ffffffffe103f379 e103f379 004607 add byte ptr [esi+7],al TRAP_FRAME: f94fda3c -- (.trap fffffffff94fda3c) ErrCode = 00000000 eax=00002012 ebx=00000002 ecx=00000036 edx=0001134d esi=8167a2c0 edi=00000010 eip=e103f379 esp=f94fdab0 ebp=00000000 iopl=0 nv up ei pl nz ac pe cy cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00000217 e103f379 004607 add byte ptr [esi+7],al ds:0023:8167a2c7=00 Resetting default scope CUSTOMER_CRASH_COUNT: 5 DEFAULT_BUCKET_ID: COMMON_SYSTEM_FAULT BUGCHECK_STR: 0x8E PROCESS_NAME: csrss.exe LAST_CONTROL_TRANSFER: from bf801262 to e103f379 STACK_TEXT: WARNING: Frame IP not in any known module. Following frames may be wrong. f94fdaac bf801262 e26e0870 00000010 804dcbe4 0xe103f379 f94fdac8 00000000 00000001 f94fdd30 bf888d06 win32k!xxxHungAppDemon+0x48 STACK_COMMAND: kb FOLLOWUP_IP: win32k!xxxHungAppDemon+48 bf801262 ?? ??? SYMBOL_STACK_INDEX: 1 FOLLOWUP_NAME: MachineOwner MODULE_NAME: win32k IMAGE_NAME: win32k.sys DEBUG_FLR_IMAGE_TIMESTAMP: 43446a58 SYMBOL_NAME: win32k!xxxHungAppDemon+48 FAILURE_BUCKET_ID: 0x8E_win32k!xxxHungAppDemon+48 BUCKET_ID: 0x8E_win32k!xxxHungAppDemon+48 Followup: MachineOwner --------- csrss.exe... Hmm... Hope this helps -- http://www.annoyances.org/exec/forum/winxp/t1031315908 Hi Thanks for yr respond. Well after days of testing, at last i have figured out the problem.....The installed Norton Anti Virus is not compatible with my new installed XP. The BSOD has stopped and the window looks more stable now. I am currently using Avast Anti Virus.
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Froggy78	Apr 7 2007, 05:12 PM Return to original view \| Post #5
New Member Junior Member 8 posts Joined: Mar 2007	QUOTE(aj4hippy @ Apr 7 2007, 02:55 AM) i received a blue screen while i alt+tab from maple to window desktop totally hang n blue screen came out @@ any pros can help me figure out wat happen there is anthr prb i facing...sry too many prb as i noob on all tis stuff everytm i start my pc at the beginning my pc wil automatically shut down (without any reason or notice) and restart for me i went to event viewer - system it said : The computer has rebooted from a bugcheck. The bugcheck was: 0x0000008e (0xc0000005, 0x00000000, 0xecf24840, 0x00000000). A full dump was not saved. Well did u install or restore any softwares or hardwares recently? If no, have u try to restore your pc yet? Besides how long have u been using this pc? Open up the casing and check yr motherboard for faulty elements. Try also to clean up dust accumulated there. Before sending yr pc over for repair, it's better for u to format your pc and try to reinstall the window.It helps sometimes if it's window corrupted. I had BSOD problem numerous times. After all the hassle and testing, finally it was my motherboard that caused the turmoil. Good Luck!
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Froggy78	Apr 15 2007, 08:10 PM Return to original view \| Post #6
New Member Junior Member 8 posts Joined: Mar 2007	QUOTE(ff7yta @ Apr 7 2007, 07:21 PM) Some words for u. People wont come here if all they get is, OI got format ur pc and your problems would be solved. And please dont provide people with ABSOLUTELY WRONG INFORMATION. A maple player. Poor computer being misused for some entertainment.� � And whats with sending two same zip files containing the same minidump file? Probably caused by : ntoskrnl.exe ( nt+78bd ) Physical dumping memory can be caused by several reasons. Normally they display this when your CPU heats up above the limit set in the BIOS and saves all your RAM data into the HD so that u dont lose important work. Other reasons are maybe sudden hardware failure, registry going crazy... Many probablity, so need to check your minidump files and see the cause of the problem. When we, u know the problem, look in google for a solution. Search yourself ya. Here is the results from opening your minidump files: Probably caused by : LF30XP.sys ( LF30XP+1f4f ) Probably caused by : LF30XP.sys ( LF30XP+1f4f ) Probably caused by : ati2dvag.dll ( ati2dvag+9749 ) Probably caused by : krait.sys ( krait+cf1 ) Probably caused by : krait.sys ( krait+cf1 ) UNMOUNTABLE BOOT VOLUME might be caused by two things. 1. Your HD is spoilt 2. Your mobo IDE controller is spoilt. Start your computer repairs from here. OOoo is that such serious that my comment perish people understanding about BSOD? well to be honest with u even with debug infos u got there,it won't change a thing sometimes and AUNTIE ur just presuming also................so if ur no real expert u shouldn't leave those debug result without telling others what to do...........all readers want a SOLUTION! not a debug result........... i am just commenting on the same situation that i faced with my pc. This post has been edited by Froggy78: Apr 15 2007, 08:11 PM
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