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 [FAQ] PC auto restart/Blue Screen (BSOD), All questions go here please.

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francischuahcw
post Oct 12 2008, 12:11 PM

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QUOTE(eclectice @ Oct 12 2008, 10:31 AM)
Hello, horcruxes.

I revisited your problem.

Microcode or microprogramming is like designing a "firmware" for microcontroller (MCU) or in this case, Intel CPU Pentium Prescott. There is a small size of programmable grid arrays (PGA) in Intel CPU Pentium Prescott. This "small" software (low-level coding), is emulating certain hardware functionality. Why Intel decided to create a microcode to emulate CPU hardware-level functionality is beyond my limited knowledge.

It seems that this microcode is unstable, maybe due to excessive heat which causing the memory area that stores this microcode to accidentally erase the microcode. That is why your crash reports keep showing zero-length CPU microcode bucket error. The memory area is quite volatile. Or, the way the user programs are using this microcode memory is triggering the crash.
The problem of instability occurs with Windows XP SP2.

I suggest you to update to Windows XP SP3 to alleviate the problem as I see you use Windows XP SP2 as evident in your crash reports.
*
Upgrading to SP3 for victims still persist problem. As i mentioned above refer to dump 101008-05 whereby he already installed to SP3 but error is on memory corruption. Victims RAM somehow is faulty and might need to be changed. Other than that will be the driver issue, with SP3. victims still using some of the driver that dated back to 2001 and 2004. This is somehow incompatible with the SP3 system.


Added on October 12, 2008, 12:20 pm
QUOTE(doom89757 @ Oct 12 2008, 12:08 AM)
Well is ok, @ least there some one to help me to sort out the problem so i no need to reformat my pc
Ok here my event viewer
*
Hi there,
You never mentioned to me that you have netlimiter2 installed in your system.
That is crucial for me to know as if i do not ask you, your problem will not solve.
Luckily your Event Viewer provide the information to me.
Refer below link for similar issue
http://www.techspot.com/vb/all/windows/t-2...BSOD-Crash.html
http://www.techspot.com/vb/showthread.php?...1684#post241684
http://www.techspot.com/vb/topic38458.html

Please uninstall NETLIMITER2 from your system.
Thanks

This post has been edited by francischuahcw: Oct 12 2008, 12:20 PM
doom89757
post Oct 12 2008, 01:21 PM

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QUOTE(francischuahcw @ Oct 12 2008, 12:11 PM)

Added on October 12, 2008, 12:20 pm

Hi there,
You never mentioned to me that you have netlimiter2 installed in your system.
That is crucial for me to know as if i do not ask you, your problem will not solve.
Luckily your Event Viewer provide the information to me.
Refer below link for similar issue
http://www.techspot.com/vb/all/windows/t-2...BSOD-Crash.html
http://www.techspot.com/vb/showthread.php?...1684#post241684
http://www.techspot.com/vb/topic38458.html

Please uninstall NETLIMITER2 from your system.
Thanks
*
I kinda forget, so what else I have to tell u? Ok I used bitcomet & emule
So my NetLimiter2 program might the the prob, haiz, I used that to monitor my bandwidth
One more thing also, could it most probably be my RAM problem, yesterday I juz change to another new sets of RAM
My previous RAM is 2GB kit DDR2 800Mhz, now I change to 2GB kit DDR2 1066Mhz

This post has been edited by doom89757: Oct 12 2008, 01:24 PM
francischuahcw
post Oct 12 2008, 01:25 PM

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a few search from the web for tcpip crash mostly pointed to Netlimiter2 as the address i give above.
Just remove it and look at the stability.
If problem persist, we do another thing. Hope you be patient with me and sorry if this bother you.

Your error is 0X7E
QUOTE
0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
(Click to consult the online MSDN article.)
A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues. Check Event Viewer (EventVwr.msc) for additional information.
You already encountered BSOD before you change your RAM. therefore still possibility is software issue.



This post has been edited by francischuahcw: Oct 12 2008, 01:36 PM
doom89757
post Oct 12 2008, 01:34 PM

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QUOTE(francischuahcw @ Oct 12 2008, 01:25 PM)
a few search from the web for tcpip crash mostly pointed to Netlimiter2 as the address i give above.
Just remove it and look at the stability.
If problem persist, we do another thing. Hope you be patient with me and sorry if this bother you.

Thanks
*
I'm ok I dun mind as long as the problem can be solve & I should be grateful ur spend ur time in helping me
So now I have to uninstall hamachi & NetLimiter2 rite?
In the minidump didn't say anything about Netlimiter2 causing prob rite? Could it be becoz i'm using bitcomet?
Does this BSOD problem varies on certain PC's? I dunno y some weird problem always happens to me, my aunty PC which her PC got install NetLimiter2 been working for 3 years seem ok no flaws, haiz I hate weird problem always happens to me
francischuahcw
post Oct 12 2008, 01:36 PM

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I found this in your Event Viewer
QUOTE

Name Type Description Size


Application Log Application Error Records 512.0 KB


Security Log Security Audit Records 64.0 KB


System Log System Error Records 512.0 KB


Antivirus Log Custom Log Error Records 64.0 KB


Internet Explorer Log Custom Log Error Records --


NetLimiter Log Custom Log Error Records --
Could you go below and search some files for me?
Control Panel -> Adminstrative Tools -> Event Viewer -> System -> Event 1001/1003. Copy the content and paste it back here

When Windows crashes with blue screen, it writes a system event 1001 or 1003 and a minidump to the folder \windows\minidump. Check system event 1001 and 1003 and it has the content of the blue screen.



Thanks

This post has been edited by francischuahcw: Oct 12 2008, 01:40 PM
doom89757
post Oct 12 2008, 01:53 PM

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QUOTE(francischuahcw @ Oct 12 2008, 01:36 PM)
I found this in your Event Viewer
Could you go below and search some files for me?
Control Panel -> Adminstrative Tools -> Event Viewer -> System -> Event 1001/1003. Copy the content and paste it back here

When Windows crashes with blue screen, it writes a system event 1001 or 1003 and a minidump to the folder \windows\minidump. Check system event 1001 and 1003 and it has the content of the blue screen.
Thanks
*
Ok I done it , there for 1001 but 1003 dun have
I add the notepad attachment, it in got the infor the the thign I have filter & the other notepad is the properties of it
Hope this helps, thanks



Attached File(s)
Attached File  system.zip ( 595bytes ) Number of downloads: 13
francischuahcw
post Oct 12 2008, 02:00 PM

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Hi there, culprit found. It is mentioned early in the dump file just i did not realize that.

QUOTE
BugCheck 1000007E, {c0000005, b61005c8, b9831abc, b98317b8}

*** WARNING: Unable to verify timestamp for aswTdi.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswTdi.SYS
*** WARNING: Unable to verify timestamp for nltdi.sys
*** ERROR: Module load completed but symbols could not be loaded for nltdi.sys
Crash on aswTdi.sys and nltdi.sys.

aswTdi.sys is Avast
nltdi.sys is your Netlimiter2.

So, the reason for your BSOD is clear and obvious now.

I will check again to go through your avgtdix.sys dump file again.
Confirm with you later.

Thanks
doom89757
post Oct 12 2008, 02:02 PM

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QUOTE(francischuahcw @ Oct 12 2008, 02:00 PM)
Hi there, culprit found. It is mentioned early in the dump file just i did not realize that.
Crash on aswTdi.sys and nltdi.sys.

aswTdi.sys is Avast
nltdi.sys is your Netlimiter2.

So, the reason for your BSOD is clear and obvious now.

I will check again to go through your avgtdix.sys dump file again.
Confirm with you later.

Thanks
*
Great, so I wait for ur answer be4 I do anything 1st, so dun tell me Avast cannot use also ar in my PC??
Thanks for the quick response bro
francischuahcw
post Oct 12 2008, 02:11 PM

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Your dump on 100708-02 when you use AVG
QUOTE
BugCheck 1000007E, {c0000005, b60c85c8, b9809b04, b9809800}

Unable to load image avgtdix.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgtdix.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdix.sys
*** WARNING: Unable to verify timestamp for nltdi.sys
*** ERROR: Module load completed but symbols could not be loaded for nltdi.sys


Probably caused by : avgtdix.sys ( avgtdix+341e )
Your dump on 101008-01 when you use Avast
QUOTE
BugCheck 1000007E, {c0000005, b61005c8, b9831abc, b98317b8}

*** WARNING: Unable to verify timestamp for aswTdi.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswTdi.SYS
*** WARNING: Unable to verify timestamp for nltdi.sys
*** ERROR: Module load completed but symbols could not be loaded for nltdi.sys

Probably caused by : aswTdi.SYS ( aswTdi+44d )
Now, the result is very obvious. Besides your AVG/Avast AV crashes, your NetLimiter2 also crashes.
Please uninstall your NetLimiter2.
Is it you encounter BSOD after you install NetLimiter2?

If you still want to use your NetLimiter2, do below
1. Uninstall Netlimiter 2.07
2. Reboot
3. Reboot again
4. Enter safe mode
5.Install Netlimiter.
6.Reboot

Source: http://www.techspot.com/vb/showthread.php?...1684#post241684

Thanks

This post has been edited by francischuahcw: Oct 12 2008, 02:11 PM
doom89757
post Oct 12 2008, 02:25 PM

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QUOTE(francischuahcw @ Oct 12 2008, 02:11 PM)
Your dump on 100708-02 when you use AVG
Your dump on 101008-01 when you use Avast
Now, the result is very obvious. Besides your AVG/Avast AV crashes, your NetLimiter2 also crashes.
Please uninstall your NetLimiter2.
Is it you encounter BSOD after you install NetLimiter2?

If you still want to use your NetLimiter2, do below
1. Uninstall Netlimiter 2.07
2. Reboot
3. Reboot again
4. Enter safe mode
5.Install Netlimiter.
6.Reboot

Source: http://www.techspot.com/vb/showthread.php?...1684#post241684

Thanks
*
Yeah I have read that I wanted to ask u should I do that or not, btw my Netlimiter2 ver is 2.0.10.1
Well I also dunno actually when it happen it jzu happen suddenly, After I have reformatted my PC few months ago, it was ok until after sometime it began to have this problem, be4 this my system didnt give BSOD, it jzu auto restart until I found out here they say have to change setting to get the minidump file
So I juz use the way to install back netlimiter2 rite & test see still got problem or not rite & what about hamachi??
francischuahcw
post Oct 12 2008, 02:29 PM

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QUOTE(doom89757 @ Oct 12 2008, 02:25 PM)
Yeah I have read that I wanted to ask u should I do that or not, btw my Netlimiter2 ver is 2.0.10.1
Well I also dunno actually when it happen it jzu happen suddenly, After I have reformatted my PC few months ago, it was ok until after sometime it began to have this problem, be4 this my system didnt give BSOD, it jzu auto restart until I found out here they say have to change setting to get the minidump file
So I juz use the way to install back netlimiter2 rite & test see still got problem or not rite & what about hamachi??
*
Uninstall your netlimiter2.
I will exclude hamachi for the suspicious cause of BSOD for now. That means you no need to uninstall your hamachi.

Please do following to confirm your system stability.

1. Uninstall NetLimiter2 first. At least for few days. Monitor the stability.
2. Drop a PM to me informing your system performance (regardless it is good or bad).
3. If it is stable, then only do the installation using the above suggested method.

Is this ok for you?
Thanks
doom89757
post Oct 12 2008, 02:47 PM

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QUOTE(francischuahcw @ Oct 12 2008, 02:29 PM)
Uninstall your netlimiter2.
I will exclude hamachi for the suspicious cause of BSOD for now. That means you no need to uninstall your hamachi.

Please do following to confirm your system stability.

1. Uninstall NetLimiter2 first. At least for few days. Monitor the stability.
2. Drop a PM to me informing your system performance (regardless it is good or bad).
3. If it is stable, then only do the installation using the above suggested method.

Is this ok for you?
Thanks
*
Yeah this one no problem, I will uninstall the Netlimiter2 for few days & see got any BSOD or not
Then about PM u my system performance, dun really get that, how to see ar, sry ar I a bit noob, haha
horcruxes
post Oct 12 2008, 02:53 PM

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QUOTE(francischuahcw @ Oct 12 2008, 12:11 PM)
Upgrading to SP3 for victims still persist problem. As i mentioned above refer to dump 101008-05 whereby he already installed to SP3 but error is on memory corruption. Victims RAM somehow is faulty and might need to be changed. Other than that will be the driver issue, with SP3. victims still using some of the driver that dated back to 2001 and 2004. This is somehow incompatible with the SP3 system.


Added on October 12, 2008, 12:20 pm

Hi there,
You never mentioned to me that you have netlimiter2 installed in your system.
That is crucial for me to know as if i do not ask you, your problem will not solve.
Luckily your Event Viewer provide the information to me.
Refer below link for similar issue
http://www.techspot.com/vb/all/windows/t-2...BSOD-Crash.html
http://www.techspot.com/vb/showthread.php?...1684#post241684
http://www.techspot.com/vb/topic38458.html

Please uninstall NETLIMITER2 from your system.
Thanks
*
Any ideas as how to find out which drivers is incompatible with SP3 ?
francischuahcw
post Oct 12 2008, 03:29 PM

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QUOTE
RT73.sys - Belkin G USB dongle driver- driver dated 2005
Cmuda.sys - C-Media Audio WDM Driver - driver dated 2004
nv4_mini.sys - Nvidia Graphic card driver - driver dated 2004
RTL8139.sys - Realtek LAN driver - driver dated 2003


Those are outdated hardware driver for your SP3.
You use upgrade version of SP3 or standalone SP3?
eclectice
post Oct 12 2008, 09:38 PM

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QUOTE(horcruxes @ Oct 12 2008, 02:53 PM)
Any ideas as how to find out which drivers is incompatible with SP3 ?
*
The problem is greater than the sum of its parts. Remember, we have two kinds of memory: the one from system memory (SRAM cache) and the one resides on-die, part of CPU design (the L1 and L2 cache). Of course, the memory test can check both nowadays.

However, when it comes to microcode, this does not involve those types of memory. Now, we have another kind of memory: the registers. The registers are high-speed volatile memory inside CPU itself. These registers cannot be tested directly by any memory tester.

In Celeron and Pentium 4 Prescott which implements FC-PGA design, they lack "hard-wired" floating point unit (FPU). Due to this limitation, a microcode tries to compensate the lack of FPU by utilizing the available registers, namely arithmetic and logic unit (ALU) to emulate the FPU functions. The microcode is "downloaded" to the target hardware to give the necessary "software" functions. Microcode is common in writing a MCU or FPGA.

The zero-length microcode error can occur until the OS manages to find a "kludge" to fill the "hole" or "flaw" in CPU microcode. This is the solution made in most Linux distributions to patch the zero-length microcode error in Celeron and Pentium 4 Prescott.

QUOTE
Risks

Linux (on x86 PCs) has a patch program that fixes botched CPU microcode. Of all UNIX (and UNIX-like) operating systems on Intel (and Intel x86-compatible) PCs there has been an ongoing requirement to patch erroneous microcode since the FPU multiplier problem that was endemic to some Pentiums.

    * Microsoft Windows also has similar patches, but does generally not label them as such since Windows XP.
    * So far only x86 CPUs have microcode patches. This is unknown with RISC CPUs as well as general purpose DSPs

http://en.wikipedia.org/wiki/Microcode


Flaws in CPU microcode download can happen in small samples from number of CPUs in production.

If you are lucky, you should ask for a replacement CPU from Intel or blame Microsoft for not solving the problem completely, unlike Linux which its open-source programmers can patch the risk in the quickest amount of time.

Any user programs that use floating-point math will suffer the most when running on a CPU with no built-in FPU. In your case, you need to get a patch for your Warcraft 3 game that can solve the FPU issue.

Or, stop overclocking your CPU if you did just that.

This post has been edited by eclectice: Oct 12 2008, 10:03 PM
kulcha
post Oct 13 2008, 01:03 PM

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user posted imageuser posted image

Dear all, this is the snapshot of the BSOD, as i posted earlier, I have change 2 rams ( 512 X 2 ) to my laptop and the BSOD appears frequently.
I found out that the ram speed or mHz is slightly higher that my previous ram speed ie 400mHz.

I bring to the shop and change it to the previous 333mHz speed and until now, the laptop is working FiNE!
I guess the MOBO or ram speed is not compatible to the laptop processor.
BTW my laptop is pentium-M Centrino.

Thanks for you guys who highlight it as a hardware issue.

Thanks again. biggrin.gif

This post has been edited by kulcha: Oct 13 2008, 01:05 PM
takumitan89
post Oct 16 2008, 06:35 PM

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I wanna ask about a question!!firstly i'm using XP than i try change to vista!!but after that i feel that i prefer XP more than vista than i wan to change it back....when i wan to perform the installation for Xp it's start come out for blue screen!than it automatic close my com..after i try agian it's close again and again..after a few time i oni can on it back my com..!!than i try to change it back to vista but it's work....

may i ask wat is the problem??
eclectice
post Oct 16 2008, 08:27 PM

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QUOTE(takumitan89 @ Oct 16 2008, 06:35 PM)
I wanna ask about a question!!firstly i'm using XP than i try change to vista!!but after that i feel that i prefer XP more than vista than i wan to change it back....when i wan to perform the installation for Xp it's start come out for blue screen!than it automatic close my com..after i try agian it's close again and again..after a few time i oni can on it back my com..!!than i try to change it back to vista but it's work....

may i ask wat is the problem??
*
If your hard disk is SATA type but your BIOS settings for hard disk mode says "AHCI mode", then it will display BSOD if you are using Windows XP SP2 CD since it does not have built-in SATA driver. It will try to install IDE driver, albeit the incompatibility (unless the "IDE mode" is chosen).

Even, the newer Windows SP3 CD may not have the built-in SATA driver support. Unless the OEM provides the custom made version with SATA support.

You need to choose F6 Setup mode to install the SATA driver for your chipset/motherboard from a floppy disk first in "AHCI mode".

SATA hard disk works better in "AHCI mode" only when the SATA kernel driver has been installed during the setup and that mode is selected.

But, it can run in "IDE mode" when that hard disk mode is used during setup. In this "IDE mode", it runs in "IDE emulation" speed with the default IDE driver.

If you are using Windows XP SP2 CD and you don't have a floppy disk, you can use nLite to create, customize and burn your own Windows XP CD with proper drivers. http://www.nliteos.com/

If you like the other way of doing this (for Intel systems), you can refer to http://www.tacktech.com/display.cfm?ttid=414

Edited for stupid typo mistakes and missing words... sweat.gif

This post has been edited by eclectice: Oct 16 2008, 09:05 PM
davidwee1987
post Oct 19 2008, 02:14 AM

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hihi.. i am having constant BSOD.
after debugging i found out its atikmdag.sys error.
i am using the latest catalyst driver 8.10
i tried other older drivers but still having the same problem.
i have uploaded the minidump.
pls help
here is my com's configuration

intel Q9450
DDR3 2 GB
500 GB HD
ATI 4870
850 watt CM

and i have tried formatting. does not change a thing..
can anyone help pls.



Attached File(s)
Attached File  Mini101808_01.zip ( 108.41k ) Number of downloads: 9
Fuji-San88
post Oct 19 2008, 09:04 AM

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Hi there...last time i've encounter this BSOD problem...thanks for those who are helping...but i think its not the RAM problems
at the end the result my pc goes to the retailer shop for services...

there..the guys told me nothing wrong with the system as he play games using his own hdd rather than mine.. doh.gif sweat.gif
after switch back to my hdd the BSOD appears....after checking again he said driver problem then he update the bios..and nothing
wrong with RAM..he suggested me to re-installing windows and not to installs the ASUS ExpressGate driver..now i'm using newer windows (i bought a new cd)...so i dont buy a new RAM... sweat.gif

my PC turns OK about weeks until the 1st BSOD appears after the new windows installed and it keeps occurring once a day.. cry.gif .
is there something wrong again..?i'm sick of this BSOD problem..plz help me handle it... icon_question.gif

here's the minidump files for recent problems.....


Attached File(s)
Attached File  Minidump.zip ( 85.25k ) Number of downloads: 8

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