[FAQ] PC auto restart/Blue Screen (BSOD), All questions go here please.
|
|
 Oct 10 2008, 01:49 PM
Return to original view | Post
#41
|
 
Senior Member
2,152 posts Joined: Feb 2006 
|
QUOTE(wadever @ Oct 8 2008, 05:29 PM) yes... installed windows vista =) Hi there, your problem still persist? if you still need my help, please upload the minidump file for the latest BSOD that you have encountered. please stay in contact with me here within 24 hours so that i can handle your issue more efficiently. Or else i consider you solved your problem. Thanks This post has been edited by francischuahcw: Oct 10 2008, 01:49 PM |
|
|
|
|
|
Oct 11 2008, 07:09 AM
Return to original view | Post
#42
|
|
Senior Member
2,152 posts Joined: Feb 2006
|
QUOTE(horcruxes @ Oct 10 2008, 11:40 PM) Hi i've been having problems with BsOD Please provide below information.I tried solving thru ways of trouble shooting that was introduced at the 1st page. However, to no avail. each time i solved a BsoD error, another came. Mind to help ? Many thanks. 1. Mobo model 2. GC model 3. RAM size 4. HDD size 5. PSU power Please spare sometimes for us to go through your dump file and we shall get back to you once its ready as you have numerous of BSOD |
|
|
Oct 11 2008, 06:23 PM
Return to original view | Post
#43
|
|
Senior Member
2,152 posts Joined: Feb 2006
|
QUOTE(horcruxes @ Oct 11 2008, 01:09 PM) Problem not solved. Hi there horcruxes, very sorry for my late reply as i am AFK whole day.-Any another help?- Added on October 11, 2008, 1:10 pm Where are you, francis chuah, need your help.. Btw, tthm has already assist you on this issue and it will be wise for you to follow his instruction. Hereby i attached the analysis from your BSOD debug result and hope you can have more understanding on it. QUOTE 101008-01: 0X8E KERNEL_MODE_EXCEPTION_NOT_HANDLED_M Interpretation on Error:101008-02: 0x9C MACHINE_CHECK_EXCEPTION 101008-03: 0x9C MACHINE_CHECK_EXCEPTION 101008-04: 0x50 PAGE_FAULT_IN_NONPAGED_AREA (50) 101008-05: 0X8E KERNEL_MODE_EXCEPTION_NOT_HANDLED_M 101008-06: 0X7F UNEXPECTED_KERNEL_MODE_TRAP_M 101008-07: 0XD1 DRIVER_IRQL_NOT_LESS_OR_EQUAL 101008-08: 0XD1 DRIVER_IRQL_NOT_LESS_OR_EQUAL 101008-09: 0XD1 DRIVER_IRQL_NOT_LESS_OR_EQUAL 101008-10: 0x50 PAGE_FAULT_IN_NONPAGED_AREA (50) Error 101008-01: 0x8E INTEL_CPU_MICROCODE_ZERO on csrss.exe Crash on win32k Error 101008-02: 0X9C INTEL_MICROCODE_ZERO on avgui.exe Crash on Unknown Module Error 101008-03: 0X9C INTEL_MICROCODE_ZERO on war3.exe Crash on Unknown Module Error 101008-04: 0X50 COMMON SYSTEM FAULT on war3.exe Crash on hardware Error 101008-05: 0X8E CODE CORRUPTION on firefox.exe Ram Corruption. 2bytes damage on the Ram. Error 101008-06: 0X7F COMMON SYSTEM FAULT Crash on ntoskrnl.exe Error 101008-07: 0XD1 COMMON SYSTEM FAULT on war3.exe Crash on Unknown Module Error 101008-08: 0XD1 COMMON SYSTEM FAULT on war3.exe Crash on Unknown Module Error 101008-09: 0XD1 COMMON SYSTEM FAULT on war3.exe Crash on Unknown Module Error 101008-10: 0X50 COMMON SYSTEM FAULT on Garena.exe Crash on Win32K Error on 0X8E: Driver/Hardware compatibility issue (Driver/BIOS update) Error on 0x9C: Harware issue (Overheat on CPU/RAM) & Overclocking Error on 0x50: Hardware issue (RAM/CPU L2 Cache/PCI card) & Driver/Software issue Error on 0X7F: Hardware failure (RAM/GC RAM) Error on 0xD1: Harware failure (RAM) & Damaged Pagefile. From analyzing your minidump 101008-05, the result shows that you have a corrupted 2bytes on your RAM which might cause your system to BSOD/Halt when paging processes runs through the corrupted 2bytes in your RAM. That could be one of the culprit for your BSOD. Another issue that you need to take note is as mentioned by tthm regarding your CPU and overheating issue. Please monitor your temperature. You can maintain your system at good temperature by cleaning the dust around your CPU and RAM slot, that would reduce possibility dirt causing problem to your hardware operation. From the dump i can see that you have try update your system to SP3 on dump 101008-05 but you restore to SP2 after you have BSOD again in SP3. But still, there are quite a number that is out of date including your LAN card driver. Please update it if you switches to SP3. Thanks. Any further issue please post here to tthm, me or whoever come 1st. @eclectice, thanks for helping around. Your assitant is very much appreciated. This post has been edited by francischuahcw: Oct 11 2008, 06:51 PM |
|
|
Oct 11 2008, 06:48 PM
Return to original view | Post
#44
|
|
Senior Member
2,152 posts Joined: Feb 2006
|
QUOTE(doom89757 @ Oct 11 2008, 11:00 AM) Ok I have uninstall AVG & install Avast instead but juz now I get the BSOD again, haiz Hi there doom89757,still the tcpip.sys thing STOP : 0x0000007E ( 0xC0000005, 0xB61005C8, 0xB9831ABC, 0xB98317B8 ) » Click to show Spoiler - click again to hide... « Having AVG uninstalled, avgtdix.sys issue solve, installing avast, you are having aswTdi.sys refers to "Safe! avast! TDI Filter Driver ALWIL Software avast! Antivirus System 4.7." From this BSOD i can confirm that something has screw up the memory and causing the system to crash. Referring back to the experience that eclectice has encountered and advice on you. Since you mentioned that you do not have wifi, but you do have hamachi right? You install hamachi by yourself or it comes with your system? I suggest you to uninstall hamachi for this time around as Hamachi itself is centrally-managed zero-configuration virtual private network (VPN) which has something to do with LAN Further information please refer below link http://en.wikipedia.org/wiki/Hamachi http://www.google.com.my/search?hl=en&q=Hamachi&meta= Both avgtdix.sys and aswTdi.sys has some function of auto updating and might encounter the BSOD while attemting to update for latest definition. Uninstall Hamachi and have a look on your system see if BSOD appear again. P/S: I need your favor to look at your Event Viewer and post whatever error you see here. Thanks This post has been edited by francischuahcw: Oct 11 2008, 06:49 PM |
|
|
Oct 11 2008, 07:14 PM
Return to original view | Post
#45
|
|
Senior Member
2,152 posts Joined: Feb 2006
|
tthm and i have made few suggestion above. We hope that you get it though. If you cant do it, we are helpless.
QUOTE(tthm) Would like you to check your system and CPU temperature. You can view your temperature after any crash from your BIOS or your system monitoring software that came with your motherboard. QUOTE(francis) Another issue that you need to take note is as mentioned by tthm regarding your CPU and overheating issue. Please monitor your temperature. You can maintain your system at good temperature by cleaning the dust around your CPU and RAM slot, that would reduce possibility dirt causing problem to your hardware operation. Since you are newbie, those are the suggestion that we can made of for your understanding.For your RAM, try plug it out, use a rubber to rub the gold area, then put it back again and run your system. If you still not sure what to do, we would suggest you to send it to IT shop and seek for assistant there as for now, you already have clue on what is going on with your pc. Thanks |
|
|
Oct 11 2008, 10:18 PM
Return to original view | Post
#46
|
|
Senior Member
2,152 posts Joined: Feb 2006
|
You can PM me or you can upload it here since you mentioned it as a .txt file.
Bear in mind that sometimes BSOD analysis cannot be 100% guaranteed or you might say that i am not really professional yet to read the data and inteprete it. It will goes like this. Sometimes the error is directly shown as the file mentioned by the debugger itself is the root cause of the crash. But in another condition like yours, its actually another factor that is trigerring the crash in your system. If in that kind of cases, basically we prefer use trial and error. I consider myself as a beginner in debugging and there are lots of masters out there which are really pro in debugging BSOD and some even could read and understand the lines and number to help the victims overcome the issue. What i am doing here is trying to help. Whether it successful or not it depends on luck sometimes besides the qualification and skills that i have to help you and other victim to solve the issue. Sorry that at this moment i still not manage to solve your issue. Lets hope that my 2nd try can show you the path to success on overcoming your BSOD Crash. Thanks |
|
|
|
|
|
Oct 12 2008, 12:11 PM
Return to original view | Post
#47
|
|
Senior Member
2,152 posts Joined: Feb 2006
|
QUOTE(eclectice @ Oct 12 2008, 10:31 AM) Hello, horcruxes. Upgrading to SP3 for victims still persist problem. As i mentioned above refer to dump 101008-05 whereby he already installed to SP3 but error is on memory corruption. Victims RAM somehow is faulty and might need to be changed. Other than that will be the driver issue, with SP3. victims still using some of the driver that dated back to 2001 and 2004. This is somehow incompatible with the SP3 system.I revisited your problem. Microcode or microprogramming is like designing a "firmware" for microcontroller (MCU) or in this case, Intel CPU Pentium Prescott. There is a small size of programmable grid arrays (PGA) in Intel CPU Pentium Prescott. This "small" software (low-level coding), is emulating certain hardware functionality. Why Intel decided to create a microcode to emulate CPU hardware-level functionality is beyond my limited knowledge. It seems that this microcode is unstable, maybe due to excessive heat which causing the memory area that stores this microcode to accidentally erase the microcode. That is why your crash reports keep showing zero-length CPU microcode bucket error. The memory area is quite volatile. Or, the way the user programs are using this microcode memory is triggering the crash. The problem of instability occurs with Windows XP SP2. I suggest you to update to Windows XP SP3 to alleviate the problem as I see you use Windows XP SP2 as evident in your crash reports. Added on October 12, 2008, 12:20 pm QUOTE(doom89757 @ Oct 12 2008, 12:08 AM) Well is ok, @ least there some one to help me to sort out the problem so i no need to reformat my pc Hi there,Ok here my event viewer You never mentioned to me that you have netlimiter2 installed in your system. That is crucial for me to know as if i do not ask you, your problem will not solve. Luckily your Event Viewer provide the information to me. Refer below link for similar issue http://www.techspot.com/vb/all/windows/t-2...BSOD-Crash.html http://www.techspot.com/vb/showthread.php?...1684#post241684 http://www.techspot.com/vb/topic38458.html Please uninstall NETLIMITER2 from your system. Thanks This post has been edited by francischuahcw: Oct 12 2008, 12:20 PM |
|
|
Oct 12 2008, 01:25 PM
Return to original view | Post
#48
|
|
Senior Member
2,152 posts Joined: Feb 2006
|
a few search from the web for tcpip crash mostly pointed to Netlimiter2 as the address i give above.
Just remove it and look at the stability. If problem persist, we do another thing. Hope you be patient with me and sorry if this bother you. Your error is 0X7E QUOTE 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED You already encountered BSOD before you change your RAM. therefore still possibility is software issue.(Click to consult the online MSDN article.) A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues. Check Event Viewer (EventVwr.msc) for additional information. This post has been edited by francischuahcw: Oct 12 2008, 01:36 PM |
|
|
Oct 12 2008, 01:36 PM
Return to original view | Post
#49
|
|
Senior Member
2,152 posts Joined: Feb 2006
|
I found this in your Event Viewer
QUOTE Name Type Description Size Application Log Application Error Records 512.0 KB Security Log Security Audit Records 64.0 KB System Log System Error Records 512.0 KB Antivirus Log Custom Log Error Records 64.0 KB Internet Explorer Log Custom Log Error Records -- NetLimiter Log Custom Log Error Records -- Control Panel -> Adminstrative Tools -> Event Viewer -> System -> Event 1001/1003. Copy the content and paste it back here When Windows crashes with blue screen, it writes a system event 1001 or 1003 and a minidump to the folder \windows\minidump. Check system event 1001 and 1003 and it has the content of the blue screen. Thanks This post has been edited by francischuahcw: Oct 12 2008, 01:40 PM |
|
|
Oct 12 2008, 02:00 PM
Return to original view | Post
#50
|
|
Senior Member
2,152 posts Joined: Feb 2006
|
Hi there, culprit found. It is mentioned early in the dump file just i did not realize that.
QUOTE BugCheck 1000007E, {c0000005, b61005c8, b9831abc, b98317b8} Crash on aswTdi.sys and nltdi.sys.*** WARNING: Unable to verify timestamp for aswTdi.SYS *** ERROR: Module load completed but symbols could not be loaded for aswTdi.SYS *** WARNING: Unable to verify timestamp for nltdi.sys *** ERROR: Module load completed but symbols could not be loaded for nltdi.sys aswTdi.sys is Avast nltdi.sys is your Netlimiter2. So, the reason for your BSOD is clear and obvious now. I will check again to go through your avgtdix.sys dump file again. Confirm with you later. Thanks |
|
|
Oct 12 2008, 02:11 PM
Return to original view | Post
#51
|
|
Senior Member
2,152 posts Joined: Feb 2006
|
Your dump on 100708-02 when you use AVG
QUOTE BugCheck 1000007E, {c0000005, b60c85c8, b9809b04, b9809800} Your dump on 101008-01 when you use AvastUnable to load image avgtdix.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for avgtdix.sys *** ERROR: Module load completed but symbols could not be loaded for avgtdix.sys *** WARNING: Unable to verify timestamp for nltdi.sys *** ERROR: Module load completed but symbols could not be loaded for nltdi.sys Probably caused by : avgtdix.sys ( avgtdix+341e ) QUOTE BugCheck 1000007E, {c0000005, b61005c8, b9831abc, b98317b8} Now, the result is very obvious. Besides your AVG/Avast AV crashes, your NetLimiter2 also crashes.*** WARNING: Unable to verify timestamp for aswTdi.SYS *** ERROR: Module load completed but symbols could not be loaded for aswTdi.SYS *** WARNING: Unable to verify timestamp for nltdi.sys *** ERROR: Module load completed but symbols could not be loaded for nltdi.sys Probably caused by : aswTdi.SYS ( aswTdi+44d ) Please uninstall your NetLimiter2. Is it you encounter BSOD after you install NetLimiter2? If you still want to use your NetLimiter2, do below 1. Uninstall Netlimiter 2.07 2. Reboot 3. Reboot again 4. Enter safe mode 5.Install Netlimiter. 6.Reboot Source: http://www.techspot.com/vb/showthread.php?...1684#post241684 Thanks This post has been edited by francischuahcw: Oct 12 2008, 02:11 PM |
|
|
Oct 12 2008, 02:29 PM
Return to original view | Post
#52
|
|
Senior Member
2,152 posts Joined: Feb 2006
|
QUOTE(doom89757 @ Oct 12 2008, 02:25 PM) Yeah I have read that I wanted to ask u should I do that or not, btw my Netlimiter2 ver is 2.0.10.1 Uninstall your netlimiter2.Well I also dunno actually when it happen it jzu happen suddenly, After I have reformatted my PC few months ago, it was ok until after sometime it began to have this problem, be4 this my system didnt give BSOD, it jzu auto restart until I found out here they say have to change setting to get the minidump file So I juz use the way to install back netlimiter2 rite & test see still got problem or not rite & what about hamachi?? I will exclude hamachi for the suspicious cause of BSOD for now. That means you no need to uninstall your hamachi. Please do following to confirm your system stability. 1. Uninstall NetLimiter2 first. At least for few days. Monitor the stability. 2. Drop a PM to me informing your system performance (regardless it is good or bad). 3. If it is stable, then only do the installation using the above suggested method. Is this ok for you? Thanks |
|
|
Oct 12 2008, 03:29 PM
Return to original view | Post
#53
|
|
Senior Member
2,152 posts Joined: Feb 2006
|
QUOTE RT73.sys - Belkin G USB dongle driver- driver dated 2005 Cmuda.sys - C-Media Audio WDM Driver - driver dated 2004 nv4_mini.sys - Nvidia Graphic card driver - driver dated 2004 RTL8139.sys - Realtek LAN driver - driver dated 2003 Those are outdated hardware driver for your SP3. You use upgrade version of SP3 or standalone SP3? |
|
|
|
|
|
Oct 19 2008, 11:42 AM
Return to original view | Post
#54
|
|
Senior Member
2,152 posts Joined: Feb 2006
|
QUOTE(davidwee1987 @ Oct 19 2008, 02:14 AM) hihi.. i am having constant BSOD] after debugging i found out its atikmdag.sys error. i am using the latest catalyst driver 8.10 i tried other older drivers but still having the same problem. i have uploaded the minidump. pls help here is my com's configuration intel Q9450 DDR3 2 GB 500 GB HD ATI 4870 850 watt CM and i have tried formatting. does not change a thing.. can anyone help pls. QUOTE Error Code 101808-02 - 0X116 VIDEO_TDR_ERROR on atikmdag.sys Possible Causes 101808-02 - an attempt to reset the display driver and recover from a timeout failed.Display driver stop responding. System Uptime 101808-02 - 0:27:42.412 It seems like your display driver stop responding. You can use the driver that comes with the CD and see how it goes. Please monitor your GC temperature and system temperature. You can refer to your Event Viewer for information on the error. Add: You might have compatibility issue using your HD4870 with Vista. Please refer below link http://support.ati.com/ics/support/KBAnswe...uestionID=26591 Please let me know your motherboard manufacturer, your motherboard model revision and also your Bios version. Thanks Added on October 19, 2008, 12:23 pm QUOTE(Fuji-San88 @ Oct 19 2008, 09:04 AM) Hi there...last time i've encounter this BSOD problem...thanks for those who are helping...but i think its not the RAM problems at the end the result my pc goes to the retailer shop for services... there..the guys told me nothing wrong with the system as he play games using his own hdd rather than mine..   after switch back to my hdd the BSOD appears....after checking again he said driver problem then he update the bios..and nothing wrong with RAM..he suggested me to re-installing windows and not to installs the ASUS ExpressGate driver..now i'm using newer windows (i bought a new cd)...so i dont buy a new RAM... my PC turns OK about weeks until the 1st BSOD appears after the new windows installed and it keeps occurring once a day..  .is there something wrong again..?i'm sick of this BSOD problem..plz help me handle it...  here's the minidump files for recent problems..... QUOTE 101708-01 - 0XA IRQL_NOT_LESS_OR_EQUAL on atikmdag.sys 101708-02 - 0x7E SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 101808-01 - 0XF4 CRITICAL_OBJECT_TERMINATION 101908-01 - 0X50 PAGE_FAULT_IN_NONPAGED AREA 101708-01 - 0XA IRQ_NOT_LESS_OR_EQUAL on atikmdag.sys 101708-02 - 0x7E SYSTEM_THREAD_EXCEPTION_NOT_HANDLED on ntrknlpa.exe 101808-01 - 0XF4 CRITICAL_OBJECT_TERMINATION on winnit.exe 101908-01 - 0X50 PAGE_FAULT_IN_NONPAGED_AREA on ntkrnlpa.exe Possible causes 101708-01 - ati driver fault/hardware incompatibility 101708-02 - fault on application/unable to debug.Error on ntkrnkpa.exe with exception of 0Xc0000005: indicates a memory access violation occured. 101808-01 - fault on application/unable to debug. Error on winnit.exe with indication that the process has unexpectedly exited or terminated. 101908-01 - fault on application/unable to debug. Error on ntkrnlpa.exe. Possible fault on system System Uptime 101708-01 - 2:58:25.701 101708-02 - 0:14:56.290 101808-01 - 0:05:16.303 101908-01 - 6:51:46.227 Fuji-San, I think you have to refer below link for compatibility issue of your HD 4850 to Vista (similar to davidwee1987 above) http://support.ati.com/ics/support/KBAnswe...uestionID=26591 you have to make a test at here https://winqual.microsoft.com/hcl/ Please let me know the BIOS version that you currently using This post has been edited by francischuahcw: Oct 19 2008, 12:31 PM |
|
|
Oct 20 2008, 12:15 PM
Return to original view | Post
#55
|
|
Senior Member
2,152 posts Joined: Feb 2006
|
QUOTE(ahhuat @ Oct 20 2008, 08:57 AM) Guys , im having this BSOD and my computer just restart right after it trying to load into window. Hi there,The problem is like this, yesterday while im watching movie using my computer. Out of the sudden my computer hang and BSOD is showed. Try to restart it , it will auto restart right after it trying to load into loading into window. i will try to off the restart if system failure option as stated at page 1. can anyone tell whats the problem? upload your minidump file here. locate C:\Windows\Minidump and zipped the whole folder then upload it here. |
|
|
Oct 20 2008, 12:43 PM
Return to original view | Post
#56
|
|
Senior Member
2,152 posts Joined: Feb 2006
|
QUOTE(doom89757 @ Oct 20 2008, 10:13 AM) Ok this juz happen this morning, dunno what the reason of the BSOD Hi there doom89757,Here is my minidump, haiz, now dunno what the problem now, the PC juz BSOD seems like you are having trouble again. let's see what you got this time » Click to show Spoiler - click again to hide... « Looks like you have some bad memory in your pc. Your RAM might be faulty causing crash on tcpip.sys. Suggest you have a run on Memtest86+ to check your memory for error. Other than that, manual way to do is take out your RAM and test one by one. Clean up your RAM using a rubber. Thanks |
|
|
Oct 20 2008, 02:28 PM
Return to original view | Post
#57
|
|
Senior Member
2,152 posts Joined: Feb 2006
|
QUOTE(Th3D4rk @ Oct 20 2008, 01:14 PM) Recently got a new computer and having BSOD's frequently only when I play games, have already updated all drivers but still the same. Ran memtest and it showed some errors, so I took out the ram and installed it on another computer and then ran memtest again on that comp, but it showed no errors. Hi there,your minidump debug that failure on your hardware. The debug does not mentioned the exact driver but mentioned on ntoskrnl.exe which handles hardware driver One of it pointed to P16X.sys which is your Creative Sound Card driver which might be the cause of your BSOD. Your sound card driver is dated back to 2005. Please update it to the latest version. BugCheck code you encoutered 0XD1 - DRIVER_IRQ_NOT_LESS_OR_EQUAL 0X8E - KERNEL_MODE_EXCEPTION_NOT_HANDLED Have a look on your Event Viewer for the error. Look at System Log or Application Log. It should have information for your system. Thanks |
|
|
Oct 20 2008, 04:32 PM
Return to original view | Post
#58
|
|
Senior Member
2,152 posts Joined: Feb 2006
|
the hardware driver is totally out dated and is not suitable for SP3.
Is this hardware new part or old part? If possible, please don't use it. That would be my advice. Thanks |
|
|
Oct 20 2008, 05:09 PM
Return to original view | Post
#59
|
|
Senior Member
2,152 posts Joined: Feb 2006
|
QUOTE(ahhuat @ Oct 20 2008, 04:38 PM) heres my minidump file [attachmentid=636936] Please monitor your system temperature.Did you overclock your system? Indication of a failure on your CPU and your CPU L2 Cache. |
|
|
Oct 20 2008, 11:58 PM
Return to original view | Post
#60
|
|
Senior Member
2,152 posts Joined: Feb 2006
|
|
| Change to: |  0.0238sec
 0.81
 7 queries
 GZIP Disabled
Time is now: 2nd December 2025 - 06:13 PM |
Quote