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> [FAQ] PC auto restart/Blue Screen (BSOD), All questions go here please.

cactuscch2
post Apr 29 2017, 08:48 AM

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My 4.5 years old laptop BSOD randomly (mostly when playing video, streaming youtube & browsing on Chrome/Firefox) and I suspected driver problem of ATI Radeon HD7670M or the GC is dying. The minidump show the driver causing BSOD is atikmpag.sys

Things i did:-
1) Format the entire HDD and factory reset - result: BSOD every 2-3 hours

2) Set maximum processor state to 75% on battery & plugged in - result: BSOD less, 1-3 times in 24 hours

3) Install HWMonitor - result: CPU i7-3612QM 55-65C idle, GC 50-55C idle

4) Boot into safemode to run [DisplayDriverUninstaller (Safemode) v16.0.0.2], then re-install the latest version of driver downloaded from ATI [amd-catalyst-15.7.1-without-dotnet45-win7-64bit] - result: still BSOD 1-2 times in 24 hours

5) Repeat step 4) but this time go into cmd and EXPAND.EXE atikmdag.sy_ atikmdag.sys. (follow method 2 from http://www.tomshardware.com/answers/id-165...d-startup.html) - slight modification as I type atikmpag.sy_ (not atikmdag.sy_) - result: still BSOD 1-2 times in 24 hour

6) Want to switch to built-in Intel GC but unfortunately there is no Intel GC, as Device Manager only show "AMD Radeon HD 7600M Series"

I'm going crazy, any sifu??

This post has been edited by cactuscch2: Apr 29 2017, 08:52 AM
regan96
post May 15 2017, 02:43 PM

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Can someone help me with this problem. It shows the screen then goes into automatic repairing then goes into black screen. I don't know what to do.
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JohnLinc
post May 19 2017, 08:09 PM

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registered12345 nice product it is smile.gif
JohnLinc
post May 19 2017, 08:10 PM

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registered12345 nice product
ningningza
post Jul 22 2017, 11:40 AM

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It seems to have an error.
รับทำเว็บไซต์
Belphegor
post Aug 20 2017, 11:52 AM

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Im having this issue; PC sometimes auto shut down itself via BSOD or terus shut down. Then the process of turn on, shut down 2 seconds later and it repeats until I decides to shut down the PC completely.

I also just clean the interior and swap the RAM slot, I notice a significant delay on the usage even on the videos.

Any ways to fix it? hmm.gif
rojan89
post Apr 23 2018, 11:19 AM

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QUOTE(cactuscch2 @ Apr 29 2017, 08:48 AM)
My 4.5 years old laptop BSOD randomly (mostly when playing video, streaming youtube & browsing on Chrome/Firefox) and I suspected driver problem of ATI Radeon HD7670M or the GC is dying. The minidump show the driver causing BSOD is atikmpag.sys

Things i did:-
1) Format the entire HDD and factory reset - result: BSOD every 2-3 hours

2) Set maximum processor state to 75% on battery & plugged in - result: BSOD less, 1-3 times in 24 hours

3) Install HWMonitor - result: CPU i7-3612QM 55-65C idle, GC 50-55C idle

4) Boot into safemode to run [DisplayDriverUninstaller (Safemode) v16.0.0.2], then re-install the latest version of driver downloaded from ATI [amd-catalyst-15.7.1-without-dotnet45-win7-64bit] - result: still BSOD 1-2 times in 24 hours

5) Repeat step 4) but this time go into cmd and EXPAND.EXE atikmdag.sy_ atikmdag.sys. (follow method 2 from http://www.tomshardware.com/answers/id-165...d-startup.html) - slight modification as I type atikmpag.sy_ (not atikmdag.sy_) - result: still BSOD 1-2 times in 24 hour

6) Want to switch to built-in Intel GC but unfortunately there is no Intel GC, as Device Manager only show "AMD Radeon HD 7600M Series"

I'm going crazy, any sifu??
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THE SAME THING HAPPENED TO ME IN MY TOSHIBA LAPTOP.
I WAS TRYING TO BE A SMART ASS, AND WANTED TO UPDATE ALL THE DRIVERS TO LATEST BUILDS INCLUDING BIOS. HOWEVER, THE BSOD WAS BECAUSE OF UPDATING THE GRAPHICS DRIVER.
UNFORTUNATELY, 7670M DON'T HAVE ANY LATEST BUILD, THE CATALYST CONTROL SAYS IT SUPPORTS 7600M SERIES, BUT ITS NOT REALLY GOOD FOR 7670M.
I ROLLBACK THE DRIVER TO THE OLD ONE.
THEN THE BSOD WAS GONE.
cactuscch2
post May 3 2018, 09:02 PM

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QUOTE(rojan89 @ Apr 23 2018, 11:19 AM)
THE SAME THING HAPPENED TO ME IN MY TOSHIBA LAPTOP.
I WAS TRYING TO BE A SMART ASS, AND WANTED TO UPDATE ALL THE DRIVERS TO LATEST BUILDS INCLUDING BIOS. HOWEVER, THE BSOD WAS BECAUSE OF UPDATING THE GRAPHICS DRIVER.
UNFORTUNATELY, 7670M DON'T HAVE ANY LATEST BUILD, THE CATALYST CONTROL SAYS IT SUPPORTS 7600M SERIES, BUT ITS NOT REALLY GOOD FOR 7670M.
I ROLLBACK THE DRIVER TO THE OLD ONE.
THEN THE BSOD WAS GONE.
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Wow, I got a reply from a post in Apr 2017!! Actually I did install the old graphic driver in TOSAPINS folder that existed since day 1. But it did not help much. I endured the pain for 10 months and learn to avoid what I can/ can't do
- can't use google street view
- can't use Chrome, can use FireFox
- can't use Lightroom
- can play video with SolveigMM Video Splitter (much less BSOD), but not other players like MPC-HC, VLC, WMP, KM Player (sure BSOD).

Finally bought a basic HP laptop in Feb 2018. Just leave my Toshiba unused. Appreciate it if rojan89 can upload the good driver and let me try.
Farah DD
post May 4 2018, 11:55 AM

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QUOTE(lighter @ Sep 28 2006, 09:07 AM)
Troubleshooting Windows XP install BSODs

Constant Blue screen errors while attempting to install Windows XP are generally caused by hardware or media problems. The most common hardware-related installation issue is faulty memory chips, which can cause havoc to any XP installation. Overheating or a dying or defective hard disk are other common causes. A severely scratched or otherwise faulty XP install CD may also cause stop errors.

First, check your CD and clean or replace it as necessary. Your next step should be to test your system memory for errors with a diagnostic program.

To do this obtain the Windows Memory Diagnostic, Memtest86, or Memtest86+ memory diagnostic programs on floppy or CD we mentioned earlier, and use it to boot your system and test the memory. If either of these programs shows any errors in your memory, you have likely found the source of your troubles.

Chances are you will need to purchase new memory. For more information on faulty memory and memory diagnostics, see PCstats Guide to diagnosing bad memory .

Now it's time to test the hard drive for errors. Visit the website of your hard drive's manufacturer and download their drive diagnostic utility software. Every major hard drive company makes a utility like this freely available. An example is Maxtor's PowerMax software available here . Follow the included instructions to install the software and test your drive(s) for errors.

If no errors were found in memory or with the hard disk, you need to ensure that your processor is not overheating. Make sure the fan on the heatsink is in working order and reboot the computer, pressing DEL repeatedly on startup to go into the BIOS setup screen.

Let your PC run on this screen for an hour or so, checking back to make sure it has not crashed. If a PC crashes on the BIOS screen, it generally means the processor is overheating for one reason or another.

As a final measure, you can remove all unnecessary hardware from your system before attempting to install Windows XP again. Power off the computer, remove the case and remove all hardware except:

Mouse & keyboard
Hard drive
CD-Drive
Video card
Memory
(And obviously the processor and power supply must still be connected also)

Attempt to install XP again. If it works correctly, you can troubleshoot the remaining devices from within Windows.

===================================================
Basic troubleshooting for all BSOD errors

First off, note down all relevant information when you see a BSOD flash across the screen. This includes the error number and friendly name from the 'bugcheck' section of the stop error (see above), and any file names specified in the 'driver information' section.
If the BSOD comes up on the screen for a split-second before the PC restarts and wipes all the useful information away, we need to change some settings within WinXP. In most cases, it should be possible to stop your PC from automatically restarting when it develops a major error, allowing you enough time to jot down the BSOD error message. If you are using WindowsXP, right click on my computer > Properties > Select the 'Advanced' tab > and under 'startup and recovery' click the 'settings' button. This will open a new window, and under the 'System Failure' heading, uncheck 'Automatically restart.'

Continuing on, attempt to restart the computer normally into Windows. If the BSOD occurred while booting Windows, you may be taken to a troubleshooting menu and will have to select 'attempt to start Windows normally.' If your computer starts correctly, continue using it and store the error information for later reference. If the BSOD reoccurs at random or irregular periods, see Section D below on troubleshooting intermittent stop errors.

If your system does not start correctly or the stop message happens again, reboot the system. When the POST (memory checking) screen comes up, press F8 repeatedly. This will bring you to the Windows advanced options menu.

In the Windows advanced options menu choose 'safe mode' to attempt to boot into Windows Safe mode. Safe mode loads Windows XP with a minimal set of drivers and no automatically loaded software. If faulty software or drivers are causing your BSOD problem, safe mode should load correctly. If safe mode loads correctly, refer to Section A below on 'troubleshooting software stop messages.'

If safe mode does not load correctly, and/or you get the same stop message upon attempting safe mode, it's time to try the 'restore last known good configuration' option in the advanced options menu.

Restart your computer, pressing 'F8' again to load the advanced options menu and select 'last known good configuration (your most recent settings that worked).' This uses Windows XP's built in system restore utility to restore the most recent save point, which should be the last time you installed any drivers or other software. If your system boots normally after this operation, hopefully your problem has been fixed.

If you are still receiving a Blue Screen Of Death after the above procedures, or if system restore was disabled on your system, note down any new information on the error and start thinking. Did you install any new hardware or software just before this problem occurred? The driver information section of the BSOD may help with this.

If you did install new hardware or software, and you think you know what it might be that is causing the problem, this gives you a big boost in resolving the situation.

Otherwise, proceed to the advanced troubleshooting sections below. Chances are your error is hardware or system file based and will require more effort to repair.

===================================================
For more information please click here
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thanks for the info!



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