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 [FAQ] PC auto restart/Blue Screen (BSOD), All questions go here please.

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squaresoft
post Mar 4 2014, 11:45 AM

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2 todays i not get any BSOD when play game,but last night i got BSOD error SYSTEM SERVICE EXCEPTION (3B) when i use winavi convert movie. play game also got BSOD but can,t get any dumps file and restart so fast .i cannot see what BSOD.(i off auto restart when get BSOD,but still restart ...)
i have test ram over night with memtest v4.20 ,no problem found.Driver Verifier with auto select unsignd ,no problem also. my MB is giga 870A UD3 v2.1 with new bios (F5),ram = kingston hyperx 1600 2x4GB kit .HDD WD black (new) with bios setting AHCI mode.
is that my MB problem ??

This post has been edited by squaresoft: Mar 4 2014, 12:15 PM
iris_j
post Mar 28 2014, 10:55 AM

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Hi All,

I am having a bluescreen problem with my lenovo S410 which repeatedly reboot itself with the error code 0xc000021a. i couldnt enter the BIOS or safe mode neither. is there any method that can enable me to resolve this issue without sending to the outlet? Many thanks.
jayk8
post Mar 31 2014, 11:09 AM

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Hi sifu

I happen to encounter BSOD but it not frequent I can say.
Sometimes its just happened when I playing game, and surfing net halfway then the bsod occurred.

Attached my dump file below for sifu to investigate notworthy.gif

Attached File  033014_20638_01.zip ( 26.11k ) Number of downloads: 5


Attached Image

Attached Image


Thanks sifu for checking notworthy.gif
hianz86
post Apr 1 2014, 11:07 AM

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PC having blue screen / crash when running games.

PC spec:
MOBO: ASUS P8P67 Pro
CPU: Intel Core i7-2600k CPU
GPU: MSI R9 270x hawk
RAM: Corsair 8G (2x4GB) DDR3 1600MHz VENGEANCE
PSU: Seasonic Silence Pro 750W

before this i am using MSI R6870 hawk and RMA into new GPU R9270X hawk and now i am having this issue. The method i tried to fix,

Update Window OS from Win 7 -> Win 8.1
Update mobo bios from old to the latest
Update GPU bios to the latest
Using latest driver from MSI as well as AMD beta driver yet yield no results.

Any thought on this?
MattL
post Apr 7 2014, 05:50 PM

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Hi guys, having BSODs very frequent with a Dell Inspiron on Windows 7. Already reset to factory settings and updated the Intel Rapid Storage Technology to it's latest driver available from Intel's site. Attached are 2 minidumps in 5 minute interval.



This post has been edited by MattL: Apr 7 2014, 06:05 PM


Attached File(s)
Attached File  dump.zip ( 57.19k ) Number of downloads: 3
johnwooo23
post Apr 8 2014, 02:45 PM

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i js gt bluescreen js nw , luckily can restart and back to normal
kurtkob78
post Apr 8 2014, 08:10 PM

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my pc always turn off randomly. i also got case of mouse cursor stuttering. anyone know whats the cause
JeXusT
post May 11 2014, 10:51 PM

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Hi guys, was hoping if you could help me identify the problem if my pc here. As the title says, im facing an auto shutdown issue, with bluescreen following up next. I didn't manage to catch what the BSOD said as my pc rebooted immediately right after.
I'm super confused as to why this happen because my pc isn't even a year old. Yes, it is a custom rig.

I have attached some files below for reference. Do tell me if you require any other files/information.
Thank you in advance!


Attached File(s)
Attached File  DxDiag.txt ( 25.74k ) Number of downloads: 4
Attached File  minidump.zip ( 115.48k ) Number of downloads: 3
boon2000
post May 24 2014, 02:08 AM

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bsod happen most of the time whenever i start up my pc.. also occur when browsing website, youtube or playing game

This post has been edited by boon2000: May 24 2014, 02:14 AM


Attached File(s)
Attached File  Minidump.zip ( 59.33k ) Number of downloads: 4
cIvIc_noob
post Jul 15 2014, 10:12 PM

Yays i get to have a title...er...what should i put?
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Hm... i am kinda sad to see this last page thread , many queries but no replies.

Just trying my luck see if there are any techies here.

Thanks.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 00000003
BCP2: 86A90380
BCP3: 86A904EC
BCP4: 82E77D50
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\071514-181397-01.dmp
C:\Users\a42\AppData\Local\Temp\WER-224766-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


WHat should I do to rectify this problem.
It4Ch1
post Jul 21 2014, 02:34 PM

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I have windows 7, let windows 7 manage page files, BSOD no more.
faizyusof94
post Aug 17 2014, 03:15 PM

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From: Bagan Ajam,Penang


im having win32k.sys bsod quite frequent after recent windows update (im suspecting) because there weren't any problems before this

if faulty ram is the cause, what ram should i change into?

im using dell inspiron 14r 5420 icon_question.gif

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Rin
post Aug 27 2014, 05:37 PM

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I got BSOD everytime I try to log into my WinXP, prob now is that many programs run in that OS and cannot run in Linux environment.

Please PM me if you can help with this issue. Thank you.

kuluuluk
post Nov 24 2014, 06:12 PM

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From: The Pearl of the Orient - MY
QUOTE(faizyusof94 @ Aug 17 2014, 03:15 PM)
im having win32k.sys bsod quite frequent after recent windows update (im suspecting) because there weren't any problems before this

if faulty ram is the cause, what ram should i change into?

im using dell inspiron 14r 5420  icon_question.gif

user posted image
user posted image

user posted image
user posted image
*
I think the last screenshot is your answer.... heatsink not sit correctly or the paste is dried up? baiscally processor overheated.
xenogears86
post Dec 16 2014, 10:00 AM

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QUOTE
On Sun 12/14/2014 6:28:07 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\121514-20950-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B80)
Bugcheck code: 0x7F (0x8, 0x80050033, 0x406F8, 0xFFFFF80002E90E3F)
Error: UNEXPECTED_KERNEL_MODE_TRAP
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 12/14/2014 6:28:07 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x7F (0x8, 0x80050033, 0x406F8, 0xFFFFF80002E90E3F)
Error: UNEXPECTED_KERNEL_MODE_TRAP
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Thu 12/11/2014 2:36:45 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\121114-29172-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B80)
Bugcheck code: 0x50 (0xFFFFFA800F0CBFD0, 0x0, 0xFFFFF80002E7A44F, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 12/7/2014 6:40:45 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\120814-15272-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B80)
Bugcheck code: 0x50 (0xFFFFFA801A9A1290, 0x0, 0xFFFFF80002E8A55B, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 12/7/2014 3:17:16 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\120714-15818-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B80)
Bugcheck code: 0x1A (0x41790, 0xFFFFFA8000DFE8D0, 0xFFFF, 0x0)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 12/5/2014 10:30:09 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\120614-21153-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B80)
Bugcheck code: 0x50 (0xFFFFFA801AC0F940, 0x0, 0xFFFFF80002EFD942, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 12/5/2014 3:40:14 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\120514-37923-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B80)
Bugcheck code: 0x50 (0xFFFFF6B9B632B230, 0x0, 0xFFFFF80002EA88D3, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Wed 12/3/2014 9:22:00 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\120414-22526-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x106802)
Bugcheck code: 0xD1 (0x7E9FF83, 0xA, 0x1, 0xFFFFF8800F145802)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 344.75
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 344.75
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 344.75 , NVIDIA Corporation).
Google query: NVIDIA Corporation DRIVER_IRQL_NOT_LESS_OR_EQUAL



On Wed 12/3/2014 5:05:27 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\120414-21372-01.dmp
This was probably caused by the following module: dxgmms1.sys (0xFFFFF8800696619D)
Bugcheck code: 0x50 (0xFFFFFA801B24D000, 0x1, 0xFFFFF8800696619D, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Tue 12/2/2014 9:12:14 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\120214-20482-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B80)
Bugcheck code: 0x50 (0xFFFFFA801A058840, 0x0, 0xFFFFF80002CE2B46, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


Quoted are the crash dump analysis from the program WhoCrashed..

Recently, I've changed my motherboard and processor. I'm still using my old RAM, GPU, HDD and PSU.. there was no BSOD problems then. But since i changed the new mobo and processor (and reinstalled windows) i've been getting BSOD crashes when playing games. However, it never occurs during other occassions.. is there any way I can fix this?

Your help is greatly appreciated
Jim0101
post Dec 20 2014, 12:44 PM

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QUOTE(AsenDURE @ Sep 27 2006, 06:05 PM)

All questions for PC/Laptop automatically restarting goes here.


First step on PC restart/restart loop diagnostics is to turn off auto restart when an error occurs. I run the debugger and found the culprit in the line probably caused by:. I don't know what that file is. what should I do? Additional Reading
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Jim0101
post Dec 20 2014, 12:44 PM

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great
darks0r4
post Dec 26 2014, 02:27 PM

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My computer restarted if use USB Wireless Network adapter.
Tried a few dongles and all will cause BSOD.
If use LAN cable the pc is working fine....any suggestion fixing this problem. I am looking forward to use wireless since less messy.
THanks
knightzhenry
post Dec 26 2014, 02:27 PM

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Hi guys, i just bought my laptop and I wanna install Windows 8.1 in UEFI mode.

I use RUFUS to set my USB to boot in UEFI. (set to GPT, FAT32 mode and others)

I already did all the necessary settings like disable Secure Boot and select UEFI under Boot Mode.

But I still got BSOD then kept going in restart loop.

Any solution? cry.gif
d4dfdd
post Dec 28 2014, 02:24 PM

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that's a great sujet.

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