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 [FAQ] PC auto restart/Blue Screen (BSOD), All questions go here please.

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francischuahcw
post Oct 1 2008, 05:32 PM

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QUOTE(duncan880409 @ Oct 1 2008, 05:21 PM)
so now wat u wan me to do?my spec? first rig under my siggy
*
Mind let me know if you have update any of your driver?
What OS are you using? XPSP2 64bit?
You can try check on your RAM 1st before going into your driver checking.

This post has been edited by francischuahcw: Oct 1 2008, 05:45 PM
francischuahcw
post Oct 1 2008, 05:58 PM

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QUOTE(duncan880409 @ Oct 1 2008, 05:39 PM)
yea u exactly right, i dont think so, cause i use to search the driver thru google last time when i bought this OS.. example : Gforce8500GT driver for xp x64
thanks and sorry for bothering u
*
Hi there, never say sorry to bother me,
i was trying to help and maybe i could not help too. will have to wait and see what other says.
Is it the BSOD happens only today? i've gone through the debugger again and found this

QUOTE
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
QUOTE
The error 0xC0000005 is generated by an illegal "memory access violation". This can be caused by anything from faulty RAM, an incorrect/corrupt device driver, poorly written/updated software and more commonly under Windows XP Service pack 2, malware/adware installations.

Usually you get this error message when performing a specific task, and if that happens you need to check the corresponding 3rd party's website/support department to see if they are aware of the problem
Since you mentioned that you did not update your drivers, what about antivirus/malware software? did you do any updates?
you can refer below link for some clue on your problem.
I still sure that it is somehow, a driver issue but i could not rectify which one. It could be a system driver too since when you boot into safemode, there is no BSOD.

Sources:
http://www.updatexp.com/0xC0000005.html
francischuahcw
post Oct 1 2008, 06:13 PM

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The code 0xC0000005 indicates that if you have this kind of error, there might be something wrong with your RAM and driver. Just like what i tell you just now.

Did you run antivirus scan recently? if yes, i think is your system infected and your antivirus actually deleted one of your driver in the registry that make you unable to boot your window.

Are you having problem to boot up your window now but no problem enter safe mode?
If yes, i suggest you to repair your window.


francischuahcw
post Oct 1 2008, 06:17 PM

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But web AV scan still able to delete virus that is hidden under your registry. Together with the registry it delete.

Try to repair your window and let me know the outcome.
You try to repair your window already?
francischuahcw
post Oct 1 2008, 06:22 PM

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well, that is what i can help for your BSOD issue.
Since that it is quite obvious that some of the registry for full window is corrupted, therefore you cant boot but you still manage to get into safe mode which operates with limited driver and function.

still, i stand on my opinion for you to repair your window for the registry.
For malware related issue, please refer to the discussion area. I could not help much on that.
Btw, you get your minidump file by booting into safe mode?
francischuahcw
post Oct 1 2008, 06:27 PM

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well,
might tell me what you have done on your pc for the last few days?
might be something that can be identified.
francischuahcw
post Oct 1 2008, 07:22 PM

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QUOTE(duncan880409 @ Oct 1 2008, 06:29 PM)
only play game, well i will try go to event viewer and see later
*
Please feedback here if you need further assistance in this issue.
Btw, do you overclock your Rig? If yes, please try to reset to original clock and run your system and see if BSOD occured.
Thanks
francischuahcw
post Oct 4 2008, 11:47 PM

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Hi there,
Are you using ASUS Graphic cards?
Please do not install the ASUS Enhanced Graphic Driver.
Use Nvidia driver/ATI driver for your GC.

similar issue being asked below
http://forum.lowyat.net/index.php?showtopi...5&hl=atkosdmini

You can refer links i given below on how to overcome your issue.
http://www.techsupportforum.com/hardware-s...lue-screen.html
http://www.bleepingcomputer.com/forums/lof...php/t24959.html
http://www.bleepingcomputer.com/forums/topic3795-15.html


Thanks

This post has been edited by francischuahcw: Oct 4 2008, 11:49 PM
francischuahcw
post Oct 5 2008, 01:29 AM

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QUOTE
STOP: 0x0000007B
INACCESSIBLE_BOOT_DEVICE
This Stop error indicates that Windows XP has lost access to the system partition or boot volume during the startup process. Installing incorrect device drivers when installing or upgrading storage adapter hardware typically causes this Stop error. This error could also indicate a possible virus infection.
Troubleshooting Stop 0x0000007B or "0x4,0,0,0" Error
I have debug your latest minidump file@today and the erro is still the same pointed to the asus driver.
Some reference for you if you have other pc, try solution no 3.
http://support.microsoft.com/kb/324103
http://0x0000007b.com/
http://www.biermann.org/philipp/STOP_0x0000007B/

I hope this help. If you still have problem please come back here.


Added on October 5, 2008, 1:31 am
QUOTE(wadever @ Oct 5 2008, 12:05 AM)
well, I changed the motherboard, RAM and graphics card not long ago.
what should i do?

Thank you
*
Did you format your OS after you change the above mentioned?

This post has been edited by francischuahcw: Oct 5 2008, 01:42 AM
francischuahcw
post Oct 5 2008, 12:15 PM

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QUOTE(coldfusionpower @ Oct 5 2008, 03:04 AM)
nop .. not working . still the same
*
How about BOOT in safe mode?
Is it possible?
francischuahcw
post Oct 5 2008, 06:24 PM

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I would suggest you to repair your window. If possible please DO NOT let the system file intact and that way it will get rid of the driver. After done repair,
reinstall the driver.

The reason i suggest you to do this is because you just change your mobo, gc and dvd rom without uninstall the previous driver. Somemore you are cloning from your previous rig. Conflict within the driver itself inside your system file.

Thanks
francischuahcw
post Oct 5 2008, 08:43 PM

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if you are not sure on how to do it,
you can open a thread at general discussion to seek for help.
But to play safe,
send to shop and tell them your problem.

smile.gif
francischuahcw
post Oct 8 2008, 11:00 AM

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QUOTE(doom89757 @ Oct 7 2008, 08:34 PM)
Okay here my minidump file, well I dunno what actually happen but I think after I have flash my mobo bios, my pc tends to restart @ certain time can anyone help me?
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Error 0X7E detected in your minidump file.
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
You can refer below link for what is the error
http://www.computerdr.com.au/technical/stopmsgs.htm#0x7e

You have encountered two BSOD, i need another BSOD minidump file of yours. Please upload here.

The error in this minidump file pointed your error to avgtdix.sys which is something that has to be done with your AVG 8.0. Try remove your AVG and see if the error still persist.
Please upload your another BSOD file here.
Thanks


Added on October 8, 2008, 11:07 am
QUOTE(kulcha @ Oct 7 2008, 11:07 PM)
Guys ! Help, recently I add 2X 512MB DDR1 to my laptop and take out 1x DDR1 256MB.

I had a BSOD and the computer management shows Error on  MsiInstaller.
and Error on .NET Runtime.

What is it? is it memory incompatible or something else?

Registry error??

It display

STOP: 0x0000008E (0xC0000005, 0xBF813A5D, 0xAA05B6F0, 0x00000000 )

Thanks for the help
*
If possible, please upload your minidump file here. It can be found at C:\Windows\minidump
Error 0x8E
http://www.computerdr.com.au/technical/stopmsgs.htm#0x8e

QUOTE
0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
(Click to consult the online MSDN article.)
A kernel mode program generated an exception which the error handler didn’t catch. These are nearly always hardware compability issues (which sometimes means a driver issue or a need for a BIOS upgrade).

“STOP 0x0000008e” Error Message During Windows XP Setup {KB 315335} Win XP

Games: “Stop” Error Message That References Nv4_disp.dll {KB 325730} Flight Simulator, other games (wth Nvidia-based video adapter)

Your Computer Stops Responding When You Use the Highlighter Feature & the Font Color Feature {KB 829578} Win XP
Hardware compability issues is very obvious in your case since you mentioned you have changed two new rams.
What you can do is try reset your bios by taking out the battery then put it back again after 30seconds.
I need to see your minidump file to see what file crashes your window. Please upload it here.
Thanks

This post has been edited by francischuahcw: Oct 8 2008, 11:07 AM
francischuahcw
post Oct 8 2008, 10:50 PM

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» Click to show Spoiler - click again to hide... «


This is the 1st log that you have upload. Similar with dump number 2. From the identification avgtdix.sys is referred as AVG Network Connection Watcher. It might be something that monitors network connection that enable automatic updates to be run. its like something mentioned by eclectice above. But from the debugger it tells that this is a BufferVirtual address.

Try remove your AVG 8.0 and see if the BSOD persist. It might have clash your IP address while updating definition.
By the way, try eclectice method 1st before uninstall your AVG .

@Eclectice, i rest this issue here for you to help TS, if problem still persist, we shall remove AVG 8.0
francischuahcw
post Oct 9 2008, 12:26 AM

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» Click to show Spoiler - click again to hide... «


ASUS Virtual Video Capture Device - asusgsb.sys
Your Asus application system file crashes that result you to have BSOD.
It might be too much Alt+Tab that finally corrupted the file.
Is it ok when you on it normally?
francischuahcw
post Oct 9 2008, 12:43 AM

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Are you using ASUS graphic cards?

"Is it ok when you on it normally" - Only when play game your system will BSOD? or when system idle it also will?
francischuahcw
post Oct 9 2008, 12:58 AM

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QUOTE(kulcha @ Oct 8 2008, 12:19 PM)
Ok will do..but in any case..I'm not a techies guys, can I bring to the place where I bought the ram and have it rectify...
*
Yes you can.


Added on October 9, 2008, 1:02 am
QUOTE(doom89757 @ Oct 9 2008, 12:55 AM)
Thx a lot for clarifying the problem for me, hmm, I'm not very sure about Eclectice way, anyways so that mean my hardwares is ok juz the problem might be my AVG8.0, so should I uninstall & re-install back or juz uninstall it & change other antivirus dun use AVG 8.0 anymore?
*
I suggest you to change antivirus.
Hopefully it does solve the problem.
If problem encounter, post again the minidump file here.
All the best to you then. Hopefully by removing it, your problem solved.
Please come back if you encounter problem after removing it.
Thanks



This post has been edited by francischuahcw: Oct 9 2008, 01:02 AM
francischuahcw
post Oct 9 2008, 01:10 AM

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The way you play the game make the system file crashed.
Play softer and your problem solved. tongue.gif
francischuahcw
post Oct 10 2008, 02:36 AM

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QUOTE(doom89757 @ Oct 10 2008, 01:48 AM)
Ok here the 3rd time BSOD juz happen few minutes ago from this post time, is it still the AVG problem??? I have not remove it yet but I going to do so coz I have not dled another antivirus, mayb switching to AVast
If is the AVG error i'll remove it immediately

this time I got write down the error code
0x0000008E (0xC0000005, 0xB607D698, 0xB381948, 0x00000000)

I did flash my mobo bios to a newer version, seem working ok until juz now suddenly got BSOD
*
Unfortunately, is a yes.

QUOTE
The KERNEL_MODE_EXCEPTION_NOT_HANDLED bug check has a value of 0x0000008E. This indicates that a kernel-mode program generated an exception which the error handler did not catch

0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
(Click to consult the online MSDN article.)
A kernel mode program generated an exception which the error handler didn’t catch. These are nearly always hardware compability issues (which sometimes means a driver issue or a need for a BIOS upgrade).

http://www.pcsupportsource.com/xp_stop_messages.htm
http://www.osronline.com/DDKx/ddtools/bccodes_59k7.htm

» Click to show Spoiler - click again to hide... «


You have mentioned that you already update your BIOS and from the debug itself. It shows the same result. avgtdix.sys as the main reason for your BSOD. Refer spoiler for information.

Thanks
francischuahcw
post Oct 10 2008, 03:08 AM

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I hope too.
All the best.
Let me know the outcome ok?
If still have problem, see me here.



This post has been edited by francischuahcw: Oct 10 2008, 01:48 PM

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