I guess they waiting for complaint.. Especially for lost card.. If someone would like to report lost card, but waited for 8 min or more, I guess that any fraudulent transaction happened, can really sue HSBC for sure.

This post has been edited by mamamia: Mar 11 2016, 02:27 PM

Maybe i am just lucky i guess but when ever i call, never had to wait for more than 4 min. Longest also 6 minutes. but happen only once. i do have my phone banking pin activated an keyed in each time not sure if this makes any difference. But i am curious why some people have long wait time while others don't

suddenly i have a visual imagination of HSBC's call center. Small office, single cubicle, 1 agent, 1 phone. that's it.

RANT!!!!! DONT GET HSBC CARDS!!!!

1. Long CS wait time till give up!

2. U will get average 2 times Marketing ppl calls a month offering u to get personal loans n so on! They wont stop to harass u!!!!! Despite repeatedly rejected it!

3. told HSBC to block marketing calls but fallen to deaf ears!

4. Wrote them letters to terminate but couldnt find their address (for registered mail)

5. Email slow poke reply till i received penalty due to interest charged!

SO GOD DAMN PISS WIF HSBC. WILL GET THEM GTFO NOW!

thanks 4 listening.

3.

Choose option BM for language. Your waiting time will be cut by 50%. That is the trick.

I hear you.

I received lots of marketing calls before as well. Called CS to stop that, but no one bother me. I wrote 3 letters to complaint then finally they stopped calling me till today. I guess everyone are going through the same process I was facing years ago.
Guess what, there is one incidence HSBC decided to change the CS phone number. But they never bother to inform also. The phone behind the card were wrong, the phone on the statement were wrong, the phone in their website also wrong! And I lost my cards but can't get to contact them! I only found out the correct phone number when I went to the nearest branch. The officers in the bank also not aware that they had changed the CS number. That was how bad the service is
The only reason I am still holding their card is because they give me constant cash back monthly and free AF. Or else, the services are sucks!

This post has been edited by karcity: Mar 11 2016, 03:01 PM

Opt out from receiving marketing calls by invoking the PDPA.
I am doing this for all my credit card applications.

Want to ask , the classic HSBC card will also auto upgrade to Amanah platinum?

Just applied HSBC Amanah MPower Platinum at 1 Utama just now..

Attracted by 7% petrol and groceries..and GSC buy 1 free 1 on weekend..

But how come HSBC website doesnt have info for this? Any hidden T&C?

2% is from the card of benefits itself, additional 5% for 6 months only, so total 7%, up to 13 % cash back

You may refer HERE

Oh..thanks for the confirmation..

So basically its 2%+5%(6 months after sign up)..

And I found the GSC promo..seems pretty useful for me to keep this card for this year..haha..

http://www.gsc.com.my/html/promotion_detai...&PID=74&NID=402

What are the steps you took?

most of the cc application form have option to chosse no contact by the marketing . but whether it work or not i have no idea.

Looks like doesn't work for me. Still get marketing calls.

Anyone try gsc buy one free one before, it will rebate when the time u buy it online?
Donno because of 330 capped per sat or sun or not?
Tried to buy sat ticket just now but fail.

The transaction have to made on saturday or sunday only you enjoy buy 1 free 1. You can get the promo for week day too as long as the transaction made on sat and sun.

From my experience, to enjoy the promo you must book the ticket at midnight.

Ic. Thanks for ur suggestion. Will try again.
The buy 1 free 1 new promotion price will be show when the time u insert the tac,right?

Yes you will see the discounted price.

ok,thanks,onlinepaycheck