today on my HSBC app, saw a msg alert on  a online transaction via paypal from DEU (Germany) at EUR62.88. i immediately call the HSBC fraud hotline and CS advised will issue me a new card and to raise a dispute transaction is stilll reflected in next billing.

the tranction ocurred on last friday when i was at holiday and i dont rec any authorisation notice to approved the transaction.

Similar case happened to me as well. Unauthorized charges on 7th and 9th August.

Received SMS from 62308 stated HSBC blocked my card due to security reasons.

if it is not a single isolated cases, mean possible data leak somewhere?

I would assume so. 

My card unauthorized charges are from Europe as well.

if it is not a single isolated cases, mean possible data leak somewhere?

if it is not a single isolated cases, mean possible data leak somewhere?

Unfortunately I am very aware of how the details leaked since I've been in this industry for 20 years+ 😂

My interest isn't in how the cards got leaked, but how they both got leaked/used at roughly the same time... both cards are used in mostly unique places and both card details are typically only used via "larger" merchants like Grab, Lazada, etc. to limit exposure.

It could be coincidence, but I still find it interesting.

The other thing that was extra interesting was that on the primary card, the charges looked like they were at faked/spoofed merchants... example:

1) LAZADAMY - but charged from St. Louis
2) Digital Ocean - but charged from St. Louis
3) Netflix - but charged from St. Louis
4) Google - but charged from St. Louis

And so on... I think there were around 10 transactions of varying names, but all were 100% fake since the "real name" of the merchants (when they charge legitimately) are:

Google YouTubePremium Mountain View CA
DIGITALOCEAN.COM AMSTERDAM NH
NETFLIX PTE. LTD. Singapore SGP

So the fact that they knew (or had very lucky guesses) about what merchants I use, is interesting... because nobody else should have access to my list of merchants/transactions in order to fake the charges.

Today no luck rebate sst for 2 account after chat

I've tried twice via chat. No luck. I've got several installment plans on my cards too, so heavy use not necessarily a thing.

But I rather just pay the 2x SST than the RM500+ combined annual fee, so can't complain so much...

I'm trying to chat with a live agent but this AVA, AI keeps closing my chat. Do you guys experience the same issue?

I wanna follow up with my SST rebate request, last chat I had it was disconnected somehow and I've been trying to reach their CS but it is so difficult to get through this virtual assistant!!!

Just stump it until the option to chat with live agent pops up...?

Anyone with Premier Travel CC got offered to replace CC to the new design? I just replaced a couple of weeks back due to the fraud case, but if the new card is metal I don't mind going through the mess of setting up all the autodebit again

No they didn't offer to replace. Is the new design similar to the one shown in the website? Looks even nicer than the current one tbh.

Anyone with Premier Travel CC got offered to replace CC to the new design? I just replaced a couple of weeks back due to the fraud case, but if the new card is metal I don't mind going through the mess of setting up all the autodebit again

Anyone with Premier Travel CC got offered to replace CC to the new design? I just replaced a couple of weeks back due to the fraud case, but if the new card is metal I don't mind going through the mess of setting up all the autodebit again

Unfortunately, its not a metal card 

to get annual fee waiver,
conditional upon min spend RM2000 annually and 1 time usage every month

Subsequent years: Waived
upon meeting annual spend of
RM2,000 and spending at least
once a month for 12
consecutive months

It seems there’s an update to HSBC cc annual fee waiver conditions.
- VS: Waived with RM24k annual spend
- Amanah & Plat: Waived with RM6k annual spend
I couldn’t find this info on HSBC’s official website, but I saw it mentioned on RinggitPlus.