Ah Goat Sir,
I have nobody to call since my previous RM left SCB last year December.
But anyway, the service level of SCB RM (the same as OCBC) is based on if we buy
any investment products from them or not; in other words, we will get good service
from RM if we buy investment products; otherwise, no service...
For example like SCB's Bonus Saving promo, this promo is quite attractive to me but the
T&C are very very confusing, and only RM can explain the T&C. So for my case, I have to
study the T&C by myself.
About to fix no interest issue, I called to SCB help line yesterday, the leng chai asked me
to talk to branch..
I have the shortie branch manager mobile phone number, but he never pick-up calls.
So, it seems I have to visit the branch which is far away from my place..
I did a google search for SCB retrenchment, and accidentally found this on lowyat:
Start of recession?, Standard chartered Malaysia retrenching
https://forum.lowyat.net/topic/3463284/allThough SCB is offering the best rate of 15 mth 4.5%, I did have some portion of my eggs there. But still need to be careful and have spread some eggs to OCBC and elsewhere.
One leng lui who used to serve me before I join their PB seemed to be gone. She has been asking me to give her 10 points when someone called asking about her service. Then few weeks ago their CSR did call and I gave her 10 points. But it looks to me she is no longer with SCB any more.
I believe SCB is still strong. This interest crediting issue hopefully they can get it settled soon.