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Proposal Ring and wedding bands, Is it wise to choose non-diamond ring?
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yeeck
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 Jul 10 2017, 03:53 PM
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Had a very bad experience with Le Lumiere Gardens. Their resize job was terrible. Just look at the pics below. First picture shows the egg shaped ring after resizing.  Second picture below is a collage of the original (bottom pic), resize (middle pic), and fix attempt (top pic) of the resize. Middle pic shows the milgrain pattern virtually polished off, while the top pic shows their clumsy attempt of trying to recreate the milgrain but is is still obviously not uniform.  Now they are telling me that I need to pay extra if need to remake with new stones if the stones are higher carat. When asked why cannot reuse the existing botched ring's stones, the salesperson even had the gall to say might scratch the stones...WTH...are the diamonds fake? |
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yeeck
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Jul 10 2017, 05:04 PM
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QUOTE(lisiang @ Jul 10 2017, 05:00 PM) From the pic clearly shows that how lack of craftmanship are they. But did they warn you about the resize might cause some ovalness due to the design or something? From my past experience from WahChan, they did mentioned some of the design is hard/not possible for resize due to the design and etc. I think you do have to file an official complain or etc to the branch manager/higher management rather than dealing it with the salesperson. Anyhow, it's an once in a lifetime thingy. The salesperson actually showed us a sample ring which was resized and it looked seamless. Yes he acknowledged it was horrible workmanship. Thus they tried to fix it. But the way the milgrain design was polished off makes it beyond redemption. I did escalate to their branch manager and even posted to their Le Lumiere's facebook page. After the so called fix, they removed my post and refused to allow new postings!  I did not accept the outcome of the 'fix' and demanded a new ring be made. Now they are saying cannot reuse the old stones and if the new ring's stones are bigger carat then I have to top up. I already paid in full. And the wedding is in a few months time...  This post has been edited by yeeck: Jul 10 2017, 05:06 PM |
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yeeck
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Jul 10 2017, 05:14 PM
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Should I demand a refund and try to get my ring somewhere else? I'm seriously running out of time.
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yeeck
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Jul 12 2017, 03:45 PM
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QUOTE(lisiang @ Jul 10 2017, 05:19 PM) Im no pro on this but i do believe "refund" will not works, especially in Malaysia. And on the other hand, they probably wouldnt give a damn on your deadline as they are not obligated to meet your deadline. But on the ring thingy, they will have to get it done, whether on time or not, that's another story already. Maybe you could get a wedding bands just for the sake of marriage ceremony first?  |
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yeeck
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Jul 13 2017, 05:58 PM
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QUOTE(lisiang @ Jul 13 2017, 10:54 AM) At least, it is still a positive outcome (at least someone else is following it up). Has you get any good news already? Just got a call from the Operations Head. They are offering full refund and said if we want to get a new ring it will be have to be at new rates. Consider this as lesson learnt and never patronise Le Lumiere (Tomei) again if your ring requires resizing! So much time wasted. Will post updates on this separate thread so that it is more visible: https://forum.lowyat.net/topic/4359867This post has been edited by yeeck: Jul 15 2017, 01:53 AM |
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