I have yet to do braces but I've been to the consultation.
I also went to White Smile, booked a session to see Dr.Reuben 5-6 weeks in advance, only to receive a Whatsapp msg 1 week before the appointment that Dr.Reuben couldn't make it.

It was a bad experience, as there was no courtesy call and I had to resort to seeing other dentist.
Dr. Reuben is the only orthodontist there.
So why do I want to pay premium prices just to get my braces done by a dentist/trainee doc instead of a qualified orthodontist?
I feel like business is getting a lot better so Dr. Reuben couldn't be bothered anymore and always seems to be not around, especially on weekends.
This clinic is starting to feel a lot like the "famous" dental clinic in Bangsar.
Anyone could recommend another clinic in KL for braces would be great!
Yes.. I agree with it. Please look for another dentist clinic. I already start my braces there which it is difficult for me to transfer my case to another clinic. i already spent so much on here.
I seriously not happy that i did not get enough attention as I need. Sometimes i arrange an appointment with Dr.Reuben end up is another dentist/trainee who helps me to do it. And her skills are not professional enough, as most of the time that i have to go back again due to the wire she dint help me cut properly till it keeping poking on my gum.