Dr Reuben is only one of the doctors there... they have others to choose from. My experience so far was good. Hard for me to keep appointments because I am a long distance patient, and they don't overcharge. IMHO, so many horror stories from other clinics I would STILL travel from the end of the earth to do my treatment at Whitesmile Orthodontic...... haha

I have yet to do braces but I've been to the consultation.
I also went to White Smile, booked a session to see Dr.Reuben 5-6 weeks in advance, only to receive a Whatsapp msg 1 week before the appointment that Dr.Reuben couldn't make it.  It was a bad experience, as there was no courtesy call and I had to resort to seeing other dentist.

Dr. Reuben is the only orthodontist there.
So why do I want to pay premium prices just to get my braces done by a dentist/trainee doc instead of a qualified orthodontist?

I feel like business is getting a lot better so Dr. Reuben couldn't be bothered anymore and always seems to be not around, especially on weekends.
This clinic is starting to feel a lot like the "famous" dental clinic in Bangsar.

Anyone could recommend another clinic in KL for braces would be great!