I went for consultation at White Smile too recently and I can feel you. It was so hard to get an appointment there, once cancelled have to wait for another one month for new appointment. But the main issue was Dr Reuben was not there during the consultation I met 3 junior doctors on duty that day. All graduated in 2013/2014. Asked the nurse and confirmed that Dr Reuben is the only orthodontist there, he only do treatment plan but leave the other jobs to the other (junior) general dentists. But White Smile is supposed to be a specialist orthodontist clinic and the fees they asked for is specialist price, what would the patients feel if they have to pay specialist fees but handled by some young GP instead? Normal dentists charged half or less for braces ok. I investigated further and found out Dr Reuben only works in the clinic 5-6 days in January and he works in another clinic in Singapore called Smile Focus too. No wonder always not around. Sounds a lot like the other 'famous' orthodontist clinic in Bangsar right?

What really puzzled me is their business looks good with a lot of patients. So many patients can actually accept this situation in Malaysia? I did observe quite many patients are foreigners (non Malaysian) may be due to easily accessible via public transport. The first question the dr asked me during consultation was where are you from(?). I don't know when did all this started but Dr Reuben used to station at WhiteSmile last time judging from previous patients comments and experience on this forum. I know it's a business model and there's no right or wrong actually, it's up to individual preference, comfort level and confidence in the doctors/clinic.

For me, I consulted another orthodontist on the MOA list right away. Lol. This other orthodontist knows Dr Reuben personally too and he said he has other patients that came to him from WhiteSmile and felt the same as I did. Then he mentioned that Dr Reuben is actually quite okay and he would make sure things are ok. So judge for yourselves guys and girls. Choose (your orthodontist) wisely. We only have a set of teeth.

Update: I decided not to do my braces at White Smile already since my confidence and comfort level is not high for the way they handle the patients. Coz I prefer an orthodontist to handle my case personally from start to finish. So I have chosen another orthodontist that I feel comfortable with talking about my expectations and willing to listen to me patiently. Choosing a suitable doctor that you like and comfortable with is really the utmost important thing in this braces journey coz have to see him/her regularly for 2-3 years. All the best in your journey everyone!