Hye all.. please help me..

https://forum.lowyat.net/topic/3474457

Need help and guide from lowyat members. Im seriously very frustated with what happen right now. The story begin like this.

I just bought iphone 6 plus 128gb from Machines in Sunway Pyramid on 17 Jan 2015. As an apple procedure, we have to pay first and then can only open the box. So i paid and they open the box, i found that there is damage at the phone which is under the screen at the side right of the phone. So ask them to change new one. They say cannot. Have to go to machines service center to claim 1 to 1 phone. So i just proceed with the purchase.

So today(19 jan 2015), i went to machines service centre in Midvalley to claim the warranty. Suddenly, they said it is a cosmetic warranty which is not cover under warranty. (WTF????). They say they ask me to refer back to outlet where i bought.

So i like stupid person go here n there, go to sunway machines and see the manager. They also said they cannot do anything. Seriously im really pissed off. The manager said email to contact@machines.com.my to report a complain. Because he cannot do anything.

I call apple customer service, they say if buy online, u can claim if anything damage on the phone within 7 days. I said, so how about my case, they said has to refer to machins back since bought from there.

Seriously i really need ur kind of help. I thinking to make polis report. I just give them 2 option. Money return or change mew iphone.

Please guide me.

Tq
Mozact
~Picture in the link

iPhone 6 or 6 Plus?

Usually when I'm home I connect via WiFi but when out using 3G

Sorry nothing we can help as we already posted many bad experience with machines. They only interested to sell phone, not claim warranty. They will accuse u 101 reasons so hat u cannot claim. U didn't buy direct from Apple, so they also cannot help u. The most u can do now is go to the branch u bought and demand see manager.

Sorry nothing we can help as we already posted many bad experience with machines. They only interested to sell phone, not claim warranty. They will accuse u 101 reasons so hat u cannot claim. U didn't buy direct from Apple, so they also cannot help u. The most u can do now is go to the branch u bought and demand see manager.

I think he already see the manager as written there. Either police case or complain to consumer rights department. Make the thing big and they sure will layan you I guess. And well screw machines.

This is my first time buying iphone. Previously im a samsung user. So i dunno machine is one of the suckest reseller ever..

I understand your feeling, mine was under telco. Their service is not good as well. Just why the real apple store don't enter Malaysia market. I also coming from android, bad experience huh. 

This is my first time buying iphone. Previously im a samsung user. So i dunno machine is one of the suckest reseller ever..

Oh man, I'm almost buying iphone too 

Tomorrow i will make sure they get what they suppose to get..

Not bro.
But you are welcome.

Opps sorry, replied without reading properly 

Thanks sis! Ordered mine just now. It says 26th January delivery but also 1 business day. Hopefully soon enough 

This is my first time buying iphone. Previously im a samsung user. So i dunno machine is one of the suckest reseller ever..

I understand your feeling, mine was under telco. Their service is not good as well. Just why the real apple store don't enter Malaysia market. I also coming from android, bad experience huh. 

This is my first time buying iphone. Previously im a samsung user. So i dunno machine is one of the suckest reseller ever..

No issue, I get that almost everyday.

Yeah, it will arrive within these 2 days or by this Friday latest if you are not from a remote place.  

A friend of mine just updated his FB status about a Machines outlet selling him a scratch devices. Not sure iphone or others. Same like previous user problem luckily he manage to get replacement after argument with the Manager.