It is like that, which is why it was said in the investment topic there is a craze for people being "financial planner" selling mutual fund, unit trust and etc.

So do beware about these so called "financial planner" who doesn't have a single idea about the financial market yet trying to sell you something just so they can earn something in between.

I'm sorry for your encouter. Do look out the next time whether it is a front end or back end load fund.