Hi I got a question.

During the MCO period I've told my bank I want to continue my loan payment instead of taking the moratorium. The bank staff told me that I just need to continue my payment as usual if I wish to opt out.

So I paid my loan as usual last month, but I realized that my outstanding amount remains the same despite I made the payment (although the remaining installment period is minus by 1 month).

There is also another amount called "paid off amount" which is differ than the outstanding amount. the paid of amount is reduced after I made my payment.

what is that suppose to mean?

Thanks sifus.

Rhb is automatically applied. We have to opt out ourselves. And that's the answer (my previous post) I received when i ask the staff at branch. My online bank account doesn't say anything.

that's the problem. I'm getting diff answer from branch staff/customer service/ppl i know who work in banking.

I'm having the same situation as you. That's why trying to get the right answer as well.