Hi guys,

I encountered some issue with my Touch N go card today.

I sent some msg to TNG FB page but there's no response.

Can anyone tell me what is the problem?

Thank you in advance!

Conversation:

- Hi, good day. I would like to seek clarification for the following error(?) when using the card - the card has been checked in

- What does it means?

- To provide further details, yesterday I went to shopping mall A and tried to use the card for parking entry but it failed.

- And today i went to shopping mall B and tried to use the same card for parking entry. Then I saw the error prompt/msg

- Both times the barrier gates didn’t open

- and of course the card doesn't work when leaving shopping mall B as well.