No sure anyone here posted this info previously.

Please note that if your touch n go card has been inactive for 1 year, TNG will terminate your card immediately and send you a simple email to notify you. No advance notice before they terminate your card.

Credits inside the terminated card will be refunded ONLY if you request, and charge you RM5.30 service fee for dormant card credit refund.

I called TNG customer service, spoke to CS and supervisor too, no way they can reinstate your card, but if you complain hard enough, they will reimburse a new card and waive the service fee.