QUOTE(Noorange @ Mar 23 2024, 11:20 AM)
last week i went to aeon and use aeon card to enter but at exit there the tiang is open so i just went out without using any card, after that i scared my aeon card cant be use for entrance to aeon again so i turn back use my tng go card enter ( i tried using aeon card but cant access). then i just drive to exit and tap using my aeon card go out.
now my question is, my tng sure cant use for entrance to that aeon? when and will i being charge coz i didnt use it to tap keluar.
tap out again using aeon card... suggest walk in and out.
or visit the car park mgmt.
I got 1 cc used to tap in mall car park. no tap out cuz terminal not working and tiang open
now this cc somehow blacklisted liao.cannot tap in or out.
car park mgmt said no issue. but I suspect need the vendor to fix or clear the card. still the carpark mgmt can't do anything.
another is toll. been using card for toll no issue, one fine day, card failed. saw other cars in front can use card, so somehow my card got blocked. thought card renewal may fix it but still blocked (suspect block by card number).
contact toll plaza and been redirected here and there. still not resolved. they said need vendor to check. they said will contact me back. 1 month now, no calls from them.
somehow these terminals, they implemented cashless but didn't implement proper exceptional handling. eg if you block a card, you must define the process to unblock it (by penalty, etc)
somehow these toll and carpark operators knows shit to handle it. and obviously not escalating to terminal vendor to solve customer complaints.
This post has been edited by cybpsych: Mar 23 2024, 12:29 PM