Yeh I was told the same. They said can credit transfer to new cards issued at the hub at the time of transfer, but if you have a card (new or existing) issued outside the hub, then can only refund. I'm going to bring all my old cards to the hub and get them refunded. Not sure how long it will take.

must bring to hub?
cannot request for refund over the phone?

phone can. the CS rep asked for my bank details, but i decided not to do it now

where to get smart tag in cheapest price LOL

the right question to ask is:

where got smart tag stock?

i couldn't find one , that is reason i am randomly comment here to try my luck to get the best answer

wait for your random lucky answer then...

dont even have to POST random comment.

do a [SEARCH] and you will find the answers to stock availability issue.

Wow, thanks! I was given wrong information by the telephone CS then. Going to call this afternoon and ask if I can get a refund over the phone. Have got so many of those old cards given during company events and CC acquisition offers.

that's why i was surprised too. hopefully can take advantage to perform refund over the phone without any fee.

under normal circumstances, voluntary card termination (and credit refund to bank SA) will incur RM5 processing fee.

Try ask them at Facebook... few weeks ago I asked, they said the TnG hub got limited stock...

I just bought a PlusMiles Touch N Go card in Sungai Besi tol.

Upon purchasing the card, it was stated that the card will expire in 12/25. AFAIK, the card is suppose to have 10 years which means this newly bought card has lifespan of 8 years left.

I went back to the counter and according to the lady, she checks upon the system, she assures me it's 10 years from the date I purchased.

Couldn't be convinced, I called up Touch N Go Hotline. They told me to call up PlusMiles hotline, since the card is supply by PlusMiles.

After calling up PlusMiles, they advise me to register online first which I couldn't because the card is still inactive due to new card with transaction yet. I will try again after my first transaction at the tol.

Anyone face before such issue?

TLDR : Bought a new card, instead of 10 years lifespan it has only 8 years left. Will verify with PlusMiles later.

Updated - Registered online at TnG portal. Expiry shows 10 years later. So it's okay.

This post has been edited by Keatsan: Feb 1 2017, 08:25 AM

finally gotten my PLUSMiles TnG upgraded to the latest version

long story:
exit KLIA toll - asked CS bout the upgrade but was told no such thing, even after I showed them the printout from TnG and told them plusmiles FB replied me got
exit USJ toll - asked CS but was told no such thing again, after reading the printout she decided to call HQ and chk, finally aware there's such a thing. However cannot transfer balance to new card, have to fill up form request to terminate and balance will bank in to my bank account. Then was told the card need to charge RM10.60 I told her like that it's not free upgrade dy, requested her to chk with HQ again. In the end receipt showing RM20.60 (RM10.60 for the card and RM10 top up to activate) but I paid only RM10 and the card has RM10 balance. Kudos to the staff for taking initiative to chk with HQ.

now another problem, i still hv 803 points in my old PLUSMiles which has been cancelled. Now requesting plusmiles FB cs to try to transfer to new card

This post has been edited by alexwsk: Feb 2 2017, 08:46 PM

when the touch n go expired?
if u no use that touch n go to swipe for retailer.

No really worth the effort to upgrade it.

expiry 2023, but now with new card i get longer expiry
i got balance RM500+, reloaded when hv 5% cash back, so it's gd to get the refund back to my bank acc

http://www.touchngo.com.my/WebLITE/Applica...oadPromoCNY.pdf

redundant, info can be found from the pdf above

This post has been edited by alexwsk: Feb 7 2017, 07:24 PM

Nice, hope Tesco had improved their TnG system, not like last time dedicated lane only can use and need to call supervisor to access

Ahh good news
Hope the system is already upgraded..