I just PM tng fb, see what is their response

hi all,

where to replace expired TnG card? their hub are just not convenient.
Can replacement be done at highway offices? Not much details on their website.

http://touchngo.com.my/WebLITE/Application...ocs/TNG-NFC.pdf

Hey guys. Is there a best credit card for top up touch n go card? And I want to know does topping up in petronas earns mesra points??

so is the "upgrade" for expired card FOC? i see there is a discussion a few post back with a comment saying that the memo was not pass down yet?

depends on what cards u having

try refer this https://forum.lowyat.net/topic/3757650

should be FOC.

my Watson's VIP card need to replace too. cannot use for payment. it will be rejected. asked Watson's, they will call customers for replacement, while transferring the credit over to new card.

I experienced exactly the same thing today. However, no indication of time frame and they said we will receive SMS and /or email.

I also called TnG Careline for my other cards. They advised.me to go to Hub and replace card FOC. Alternatively, can get a refund of old card balances via cheque or bank transfer if you want to deactivate your old cards.

I am going to try obtaining a refund of my old card soon (I would have gone today but my baby is due any time this week so hard to drive around). Will update once I actually try out myself.

Hi guys,
What is "Kad Tempoh Tamat" at the toll booth display?

Tried to touch my card at the reader and the text above displayed.
My card is the bubble thingy kayaking thru the river.

as displayed, your card has expired
check the expiry date at the back of the card, if any
else just check with any TnG customer service

-deleted-

reply wrong thread

This post has been edited by kd88: Jan 10 2017, 10:46 PM

have to replace your card at TnG / toll office

So hard to get SmartTag..
They say No stock

how to encourage people to go cashless when u don't have enough stock to fulfill demand from the people

I experience this also when try to made a payment on dunkin donut. so do I need to walk in to watson store to get replacement xard

wait for their call

went to pg bridge tol and requested to change new card but they say dont have this kind of service.

Anyone know which cards that are using the similar material as the Watson VIP card (matte finish)? I'm currently using the custom photo card, and it is peeling off. Prefer the matte finish one as it can last longer.

agree.

matte card surface is purely cardbody. those glossy surface are because of laminate on top of cardbody, which will peel over time. remember our mykad last time? nowadays, mykad's laminate (a laminate with security feature) doesnt cover edge-to-edge just to prevent peeling due to usage.

ok here's the deal replacing watson's vip-tng card.

1) watson's will not call you. you must walk-in to watson's outlet to get a replacement card. the staff perviously i asked was given wrong info. below is the replacement pack...



2) the pack consists of a new card, manufacturing mm/yy of 09/16 (the one i'm getting), and RM10 watson e-voucher (for online portal, obviously).

3) replacement pack is FOC, for now, until May 2017. Staff told me there will be a fee to get newer card if replacement done after May 2017.

4) essentially, staff perform new card registration on their POS system. purpose is to automatically transfer watson's vip points from old -> new card, within 2 hours.

5) existing tng credit, must perform credit transfer at TNG hubs. refer above screenshot for location.

6) both cards are actually still valid for use. newer card (> jun 2014 manufacturing mm/yy) can do payment + toll/parking. older card (< jun 2014) can only do toll/parking, cannot do payment. this is annoying as i dont want to carry 2 tng cards for different purposes.

Thanks for this detailed and clear information. Will go to Watsons and get my replacement card.

The info I was told by 1Utama Watsons was similar to your initial (wrong) info - that Watsons will contact us. Seems like they now have updated info.

Thanks again!

never ending saga for this ...

called TnG whether credit transfer is possible. answer: not possible.

they can only refund the old card's tng credit (full amount) to your bank account.

no processing fee.

for new card, reload as normal.


decided NOT to perform refund now because need to travel during the CNY weekend. will do this after CNY holiday break.