Please note that any Touch ‘n Go card that is not linked to Touch ‘n Go eWallet or has had no card transaction or reload for a period of twelve (12) consecutive months will become dormant (i.e. status inactive). To avoid any deduction of service fees, use the card at least once in twelve (12) months or link it to your Touch ‘n Go eWallet account.

Once a card is deactivated, service fee of RM5.30 (including GST effective 1st April 2015 until 31st May 2018) or RM5.00 (effective from 1st June 2018 onwards) will be imposed. The fee is deducted from the last card balance during termination of the card. In the event of a deactivated card continues to remain inactive, service fee of  RM5.30 or RM5.00 will be charged and deducted from the said deposit or unutilized card balance once every six (6) months. We will stop charging the fee when the card is replaced, returned for refund or until the deposit and card balance is depleted.

To terminate your dormant Touch ‘n Go Card, please follow the steps below:

1.    Click on this link, https://customerservice.touchngo.com.my/erefund/
2.    You will be directed to “e-Refund” page. Fill in all required details.
3.    Please ensure your details are correct and click “Submit”.

Any refund on the unutilized card balance will be processed within 30 days from the date of your e-Refund submission.

For continued usage, please purchase a new Touch ‘n Go card at selected retail, transit, self-service kiosk and petrol stations.

later they call you to collect RM15 from you, jk   
when you do e-refund, you still see RM20 there?

May i know the TNG inactivate apply to IC tng also?
sometime emergency use IC, not notice the balance after that

I also found a dormant card still I not even noticed inside got 60+ balance it was leftover during my rapidkl time. So I just file a refund request yesterday let’s see how long it will takes for refund

Found an expired one with RM80+ inside (belonged to parents). After registering it and going the e-refund route, only got back RM50+ in e-wallet account after a few working days.. So faster ask for refund

Once a card is deactivated, service fee of RM5.30 (including GST effective 1st April 2015 until 31st May 2018) or RM5.00 (effective from 1st June 2018 onwards) will be imposed. The fee is deducted from the last card balance during termination of the card. In the event of a deactivated card continues to remain inactive, service fee of  RM5.30 or RM5.00 will be charged and deducted from the said deposit or unutilized card balance once every six (6) months. We will stop charging the fee when the card is replaced, returned for refund or until the deposit and card balance is depleted.

nope but got gst

So far no surcharge for me.

Same, no more cash payment at malls near my place, but the charge looks odd - RM1.10, RM2.20. Not clear whether there are surcharges or overall payment is now under the parking charge. It's the same if you pay by debit card.

Well, somebody has to pay for the cashless integration and unsurprisingly, costs will be passed on to consumers.

yes for me. though i note its a bit weird. desa park city that used to charge 10% (noticed by the weird cents behind) seems to stop charging that.
no idea if they have increased the parking fee instead.

and another mall i go don't charge the 10%, but its not uncommon to be charged.

no min.

maybe can try Waze?

try the newer portal, can access

https://tngportal.touchngo.com.my