How is Acer's warranty like? Is their after sales services good?

Hi Storm,
Very good review. Most reviews did not mention that the Hard drive isn't screwed into the casing.
One question, are the heat sink pipes aluminium or copper? Would it be a good idea to repaste the CPU & GPU with a better paste like diamond or artic when it's new or wait til a year later?
Heard that this laptop only has 1 year warranty. but can be extended, correct?

I too am having the same problem. Need to select between an Acer VN15 Nitro with 2 year extended warranty for RM3499 with not credit card surcharge, or a Gigabyte P27g V2 with the promo (additional diamond past, calibration, 128GB MSATA SSD) for RM3999 not including credit card surcharge (probably an additional 2%).

What I like about the Gigabyte P27G V2
1. Its supplied by illegear which has a good reputation for aftersales service. PrinceJ always replies very fast & very
friendly.
2. Has a MSATA SSD.
3. Diamond paste.
Not like, have to buy unseen as I am in Penang & illegear is in KL.

What I like about the Acer VN15.
1. No credit card surcharge.
2. Can get it in the shop in Penang.
3. No bling, bling.
Not like, the sales guy admitted that Acers have a short lifespan. About 3 years or so. & a lot of complaints about the service center tidak apa attitude.

Any advice guys in choosing which one?
Thanks,

I got budget constraint. Was targeting RM3500~RM4000. Don't know if the new laptops are going to be in this price range or not. Plus my old lappie needs to be replaced. .
Just worry about the reliability for Acer VN15 vs Gigabyte P27gV2.

Thanks,

PC Depot has them. So does E Square at Pragin Mall. Can also order through Gadgetzone.

Hi Storm88,

A very good review. I just emailed Acer Malaysia on the M.2 Slot & what SSD can be installed. Their reply

"
Hi,
As per our mail reply previously, SSD design for this model only for cache purpose and not for normal data storage.
It can't be upgrade for storage.
This model design under performance series. It can be support most of the application with requirement. We don't think any upgrade should make for it.
"

However in your photo & reviews from other websites, there is mention of a M.2 slot & Acer US installs a 128GB SSD here. Think that they are confusing the cache memory on the hybrid hard drive with the SSD.

Now my question. Does the M.2 slot exist on the Acer V Nitro models or has it been removed?
Either it has been removed from the Malaysian version of the Acer V Nitro or the tech there not bothered to help check for me. If say don't have, don't to check mah. *sigh*

Thanks,

Getting very ambiguous reply from Acer Tech Support on my question if the laptop has an M.2 Slot & just got a call from Acer Tech Support.
So there is a M.2 slot on the laptop. But Acer Malaysia did not install a M.2 SSD.
If we install a M.2 SSD on our own, we would void the warranty. Installing anything else that isn't already on the laptop would also void the warranty, for example, RAM, a better harddisk, ect.

So if I want to get this laptop, cannot upgrade until out of warranty.
Drat & double drat.

Hi riku2replica,
I did ask them if the shop added in the M.2 SSD. They said this would still void the warranty.
No changes whatsoever allowed by Acer.
Actually looking between this model & a Gigabyte P27G V2.

Thanks,

This was my plan too.

If that is the case, great. Would be nice to use the M.2 slot.

The Acer Tech support actually told me that about the warranty. I've been emailing them about the M.2 port last week & they kept telling me there is only a 8GB cache SSD. Which is actually part of the Hybrid drive.
Finally one of them, a lady called me last week & told me that there is M.2 slot. (well, duh, can see from your photo which I sent them). But if I install a M.2 SSD here, they can void the warranty.
When I asked her again if there was anything I could upgrade without voiding the warranty, she said no & the laptop didn't need to be upgraded.



This post has been edited by Dbassnut: Dec 19 2014, 09:36 PM

Hi Storm,

I think that the person you are dealing with Acer is more knowledgeable about their product than the one I was dealing with. Which is good in a way as, if we bought the laptop through you, you'd know who to talk to & how to get things done. The only down side is, you are working for as a liason for Acer but don't get paid for it. .

Hi evum seu,
I believe that Tech Armory can do the upgrade without voiding the warranty. Just that the upgrade part would not be covered by the warranty. Which is good to hear. Better get the details from Storm though as he is the Tech Armory rep here.