Just done my 20K service at Penang Service center. Appointment @ 0830am, waited till 0930am only attended by the service agent while my bold seated at the cart park after noon only into service area while after released the black oil, the foreman went for lunch. My bold ended service with car wash @ around 4pm....
my mistake by making few minor complaint hence caused the service time delayed, as claimed by the service agent, if only service, they have another team to do it and shall be completed within 80 minutes else ur service will be free. Conclusion is don't mix up the complaint with regular service, as for complaint, better call / write in to i-care, its will fasten the process a lot
Few problem brought up to them;
1) Engine die during reverse - done adaptation
2) wiper rusting and request for change - rejected while only spray anti rust oil
3) side mirrow touching the body when manual fold - claimed its normal, can't do anything
4) sound when passing by uneven road or bump, suspected 3rd row @ fold - claimed its the nature of the seat @ fold as its freeing...
5) still steering to left - balancing and alignment done
Bro, I got the same problem with item no#1 while reversing on medium slope hill. Before pressing the brake, car moves a bit to front and engine dies, but not on a straight road, shall i make an appointment?