Let me tell you my situation. My a/c have been inactive for about 4 months. Last friday got time to play so i reload my a/c with the monthly card and started playing. So i've wanted to see how does the World PVP goes on so i went on PVP .. it was hell better than expected
Later on next day i wanted to play my a/c have been suspended / banned. What is
account has been disabled for behavior contrary to the "essence" as mentioned below. I am really lost and don't know what did i do to deserve this. I've mailed them so many times and yet to hear reply from them. Is their customer service that bad ?

Anyone experienced this problem ?
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Hello,
This is a notification regarding the World of Warcraft account, ********. Access to this account has been disabled for behavior contrary to the "essence" of World of Warcraft. While we try to be as lenient as possible in our assessment of all account investigations, multiple trends in prohibited behavior on the account in question have ultimately led to its closure.
As a result, this account will no longer be able to access any aspect of World of Warcraft. This action has been taken in accordance with Section 3, Paragraph C [Rules Related to Game Play] of the Terms of Use (http://www.worldofwarcraft.com/legal/termsofuse.html) and our game policies (http://www.blizzard.com/support/wowgm/?id=agm01712p).
Thank you for your time and understanding of our position in this matter. Please feel free to contact us with any questions or concerns you may have.
Regards,
Account Administration
Blizzard Entertainment
www.WorldOfWarcraft.com