Lesson learnt. Don't ever sent to reseller to claim warranty. Machines mid valley will accuse you everything.
Found out my 6+ manufacturing defect. Forgot to put glue in battery.
Machines open saw it, first accuse I bought from grey unit in China, then now accuse I modified outside with 3rd party. Held my phone 4 working days and yet rejected my claim. Called Apple singapore and they checking with machines.
Going to file official complain to Apple on machines sucky service

This post has been edited by 666devil: Dec 16 2014, 01:04 PM

My god. Same situation as me! B4 they even wanna help u fix, they will blatantly accuse u first. Imagine they accuse me go modify my battery for a phone 2 weeks old??!
Which stupid ppl do that?

Nope their official service Hq is mid valley north point. Not the sales show rooms.
U send to Klcc sales showroom, they will also send to mid valley north point.

Too bad. Current policy is after 2 weeks bought from Apple online, all service must bring to local service reseller first. Really lost confidence.

No machines are replacing my unit with brand new one. Just need the black and white given by Apple. That is between them and Apple.
I will still buy online as I have 2 weeks no question ask refund policy, and I can bring to any resellerand they have to layan me. If don't like machines, I can just go to Mac city, studio or switch.
The advantage is definitely there.
So in summary, within 2 weeks defect, Apple online 1-1 replace.
If after 2 weeks, bring any local service center, either repair or 1-1 replace. Items bought from Apple online they do not practice replacing with refurbished units, unlike telco or resellers.

Actually come to think of it, I would have been screwed if I bought from machines and not Apple online. What happened is machines done internal checking already informed me they have rejected my warranty claim due to their "suspicious" I modified my new 2.5 weeks phone. I am no longer eligible for 1-1 swap. Warranty process dictates they will not even attempt to repair modified phones even if I paid for the service. They will just return to u. Furthermore the part holding together the battery missing is not sold separately by machines nor Apple.
I rejected on machines findings, called Apple online to complain. Apple gave me a new ticket number, tell me to use that case to get it replaced. Apple will cover. If machines still dowan to replace, Apple inform I can go to other resellers.
Imagine if I had bought from machines, I am stuck with machines sucky warranty service(go to their machines service center fb wall to see all the negative reviews). And cannot go to Apple nor other resellers.
Remember all this "checking" is done by machines. Apple did not touch my phone at all. So their "negative findings" comments to Apple would have paint me a criminal. Luckily Apple did not buy their story.

This post has been edited by 666devil: Dec 17 2014, 10:33 AM

Sure la didn't modify. Use happily but after 2.5 weeks, battery longgar. Rattle inside. Machines open up inside and terkejut. Apparently the battery only use double side tape stick.
They straight away suspect I sent some where to modify my new phone.
I screwed them upside down ask who so stupid to do that to new phone. It's a production line issue where 1 unit forgot to put gum.
They still put their "suspicious" findings into the report to Apple. What can I do? No more buying from machines anymore. Remember if we buy from hem, all claims have to go through the same monkey machines service center.

No! That is the last thing u do. once they hold on ur phone, u r stuck.
Call Apple first. If within 2 weeks, they will 1-1 replace. If more than that, they might ask u send to nearby local service center. At least send to Mac city. Avoid machines. They will accuse u of everything and not allow to claim.

Latest update from my case:
Apple Singapore overwrite machines stupid diagnostic of throwing my case out due to suspect modification (battery no glue in place).
Apple Singapore sending me a brand new sealed replacement set. Eta 5-7 working days. My phone still held by machines sc. Guess they will return to Apple singapore.
It's been a nightmare claiming warranty from local resellers after various calling and storming the service center to make a fuss. All the petrol fee and time wasted.

This post has been edited by 666devil: Dec 18 2014, 08:41 AM

Bought 2 units direct from Apple online store .got 1 lemon unit. Can happen to anyone...

Rest assure I will do that. Have written nasty review in machines fb. Next will post in Apple US fb. Then sent official feedback channel.
Also Apple is partly responsible for their failed QA.
Imagine left out 1 component inside the phone??!!!

That is true. If u go Apple online store to see the list of authorized service providers, Mac city Penang has been awarded the premium service provider due to the excellent service they gave.

Sorry it's switch.
https://locate.apple.com/my/en/service/?pt=...rier=noWireless

All other service providers don't have that premium status.