QUOTE(TOMEI-R @ Dec 16 2014, 01:58 PM)
Even if it is a grey import unit from China, its still an official product from Apple. Tell that to them. And why the hell is Machines opening up the phone here? I thought they were supposed to send the unit back to Apple Singapore for RMA?
ok... i asked this question before too. The local service centre technician told me they need to open it to check on the phone, whether it's tampered before.
I saw one aunty and her daughter brought the iPhone 5 for warranty claim, opened up they saw some warranty stickers on the phone. They told customer that its being opened before and the customers insist never send for warranty claim. So SC ask them to bring back to the place of purchase.
in this scenario, if they dont open it, apple singapore may reject the claim too. So i fully understand why they need to open up the phone.
Don't forget one thing, u never know where the imported set comes from. it might be a rejected stock from other countries. Your seller can said so many wonderful thing to you, but can they proved it?
And while all sets are send back to Singapore for RMA, who is responsible for the cost of delivery? Apple or SC? if SC need to pay for shipping, do you think they will be happy to collect those set not bought from them? Think about it. Will you feel happy if you are operating a business and those not buying from you come and ask u to help claim warranty?
And what about data collection? Apple Malaysia/Singapore need to ensure the faulty unit need to be a product from their region, otherwise it will affect the data within the region.
Let's look at another scenario.
Apple China - 100 units 20 faulty
Apple Malaysia/SG - 100 units 10 faulty
If the 100 units are brought in from china and sold in Malaysia. If its allowed to be claimed in Malaysia, that would means out of 100 units, there are 30 units faulty which is 30%. The 100 units from Apple Malaysia/SG is registered under them while the other 100 brought in by resellers are not. This will mess up the data.
These are my thoughts if I put myself in a their shoes.