Hey guys, I have a problem with my unifi wifi connection. I hope someone can solve my problem ASAP!

First of all, I'm not so sure if I'm posting in the right section, my apologies if I should have posted this somewhere else.. couldn't find anywhere better to post
So a few months ago, I bought the ASUS RT-N14UHP router since my TM Unifi router had a problem, and to start off it was a really really awesome router.
But about a month or so ago, I started facing problems with the connection on my iPhone 5S, it was roughly around the period of time where I just updated my phone to iOS 8.

Now, the internet connection on my PC, with the LAN cable has no problem at all, but on my iPhone, I realized that sending messages in Whatsapp took really really long to get
a tick, and sometimes not even send at all. Also, loading on Instagram takes quite long, also sometimes will not even load at all. It definitely was not like this when I just got the router.
Also, speedtest on my phone shows low ping and also normal download speed, the only thing I noticed is that it takes super long to send whatsapp messages, and to load Instagram and Twitter feed.

Note that this doesn't happen when I'm using cellular data, and also my brother's iPhone 5 (still not upgraded to iOS 8) and iPad faces this problem too.

I've been constantly restarting the modem, router, changing the wifi password, restarting my phone and I also called unifi to check and they said that they refreshed my port and connection.
I've also restored my iPhone to see if that would work. Nothing changed
Sometimes after restarting the modem, router and my phone, I can get it back to normal for awhile, but the problem would still persist.

These are my wireless settings for the router



I'm guessing that there's something to do with the settings...

I'm hoping someone can help me out!!!

Thank you!

Your ASUS RT-N14UHP is on a very old firmware.
The latest firmware for RT-N14UHP is 3.0.0.4.376.2671.

Direct Download Link:
RT-N14UHP 3.0.0.4.376.2671

Note 1: Do not run the firmware upgrade through WiFi. It may brick your router. Always run the upgrade through an ethernet (LAN) cable.
Note 2: It's also a good idea to restore the router to factory default before upgrading the firmware.

PS: I can't promise that the newer firmware will fix your issue, but it's worth a try.

This post has been edited by sHawTY: Nov 8 2014, 07:46 PM

If you're still facing the same problem even after upgrading the firmware, do post your problem in the link below.
That thread is officially managed by an ASUS Malaysia representative.
https://forum.lowyat.net/topic/2651405

This post has been edited by sHawTY: Nov 8 2014, 07:43 PM

Iphone
Channel Width 20 for 2.4ghz and 40 for 5ghz.

Assuming its 5 and above

Set to N only.


This post has been edited by cstkl1: Nov 8 2014, 07:55 PM

How do I restore the router to factory settings? And if I've done that does that I mean I have to re-set everything again like when I first got the router?

I think I won't be so sure how to set it up and I remember having a really hard time doing it when I got the router..

I'm sorry but what do you mean by 2.4ghz and 5ghz? Sorry total newbie here

Administration > Restore/Save/Upload Setting > Factory default > Restore > OK
No, you don't have to set up everything again.
Before restoring your router to factory default, go to the Administration > Restore/Save/Upload Setting > Save Settings > Save.
Remember the location in your harddrive on where you save the settings.

Once you've upgraded the firmware, go to the Administration > Restore/Save/Upload Setting > Restore setting > Choose File (locate the file you saved earlier) > Upload.

Note: You can choose to restore the previous setting, but setting up the router again from zero is a much better choice.
RT-N14UHP doesn't support 5GHz.

This post has been edited by sHawTY: Nov 8 2014, 11:24 PM

Thank you so much, but could you brief me on how to setup this router with unifi?

I think I will have trouble setting it up again, I can't remember how I did it when I got the router

for 2.4ghz

set channel width to 20mhz N if its iphone 5/ipad 3 and above.

It's actually not that hard.
The onlything you need is your UniFi PPPoE username & password.
If you don't have them, you can get it from UniFi helpline by calling 1300-88-1221.

Once you have them, the setup would be pretty straight forward as ASUS router is one of the easiest to setup when compared to other brands.
You need to learn how to set it up yourself so the next time you upgrade the firmware, you'll remember how to set it up.
Unlike other manufacturers, ASUS frequently release firmware updates for their networking products to fix bugs & add new features..
My 3 & ½ year old ASUS RT-N16 still receive firmware updates.

If you want to make things easier, before you restore the router to factory default, just take screenshots of every page & tabs in the router's WEBGUI.

So, Wireless Mode - N only, Channel bandwith - 20 MHz, and what about Control Channel? And do I just leave all the other settings?

Use a channel that is not used by your neighbours so it doesn't conflict with your own WiFi.

http://www.maketecheasier.com/find-best-wifi-channel/

It's safe to leave the bandwidth setting to default, unless your surrounding have too many wifi access point. which 40mhz might make it worst because it's wider.
by set it to 20mhz only, some of your wifi devices speed will be downgraded to 72mbps or 150mbps, instead of doubled bandwidth.

How do I know if it isnt used by my neighbours?

I'm setting the router up from start again and after entering my PPPoE username and password it went to "start to detect your connection type..." But a box pops out saying "detecting the Internet connection type timed out. do you want to try again?" If i click yes it just continues happening, if i click cancel it doesnt set up

How can I fix this? The PPPoE password is from when I just got the router and I got the password to set it up, is this a problem? Please reply ASAP! Thanks

It's okay, I called unifi and got a new password and I've set it up, now I'm just now sure how I should set my wireless settings to

Sorry, I didn't see the link you posted..

I can't use the programs in the link you showed me, my pc cannot detect wifi

......
If your PC doesn't have a WiFi adapter, then offcourse the PC can't detect any WiFi signal.
Use a laptop instead.

If you don't have a laptop, just search for an android / iOS WiFi channel scanner.

Alright, now I got everything going,

So do I use these settings?

Wireless Mode - N only
Channel bandwith - 20 MHz
Control Channel - Suitable channel

Yes. Do let us know if you're still having problem.

By the way, I remember your previous post saying that you've set-up the router from the start.
Does that mean you've upgraded the firmware?

This post has been edited by sHawTY: Nov 10 2014, 09:03 PM