Hi guys whats the process for getting a replacement after calling Apple? Do I need to ship it back or apple will arrange for pickup? Got a dead pixel on my phone screen. :S
Iphone 6 apple store delivery status
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 Feb 26 2015, 08:10 PM
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Feb 27 2015, 02:13 PM
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#2
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QUOTE(xproc @ Feb 27 2015, 10:28 AM) pending pick up now, from apple chat, asked me to call the hotline, chat with 1st agent, wait 5 minute on hold before transfer to 2nd agent, on hold 3 minutes again, then give me return number, dhl to arrive 3/3/2015... Hi there xproc, does the repalcement arrive same time as pickup?the engraved ipad air 2 was dented at the right corner surface (near headphone jack area), not at the edge, not our mistake, its out of the box condition... decide to return it and wait for the new one...  |
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Feb 27 2015, 07:39 PM
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#3
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QUOTE(xproc @ Feb 27 2015, 06:43 PM) no... pickup first before they send replacement... i read somewhere around 7-14 days after pickup... Ah I see. For my case they asked me to request for a replacement from the Switch Service Center near my area. The apple care personnel says that switched is authorized to do the 1:1 exchange within the 1st 7 days. |
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