You know, I do agree with you about xbox one feeling more next gen. The one thing that the xbox one doesn't have is technical support. My xboxone got bricked after the October update and after a really long chat, the only way that I can get it fixed is apparently by going across the causeway - it used to be that you could get a shop like gamer's hideout to RMA it for you but apparently MS have changed the way they deal with RMAs which involves a pickup/delivery which can only be done from a SG address.

That's why it's hard for me to recommend anyone to get an xbox one at this point of time.

GH used to do it as well for a fee. I spoke to Microsoft support and the shop I picked it up from in SG and they both confirmed that they changed the procedure for warranty claims sometime last year that makes it difficult for retailers to assist with RMAs or repairs (it does make it easier for Singaporeans though). Anyway, MS explained that their shipping co does not handle overseas/MY deliveries even if you are willing to pay for it but were happy to exchange for a new unit.

No problem for me, as I'm heading down there but still a major pain in the ass for any Malaysian looking to get an xbox one. Even your solution of relying on an online only(still?) third party mail order reseller (based in Johor?) to handle warranty claims is not particularly helpful or confidence inspiring compared to the number of sony centres we have here.

Anyway, it was a greenscreen of death that was not recoverable even after following all the troubleshooting steps. I suspect it was caused by my son turning the power on/off button during an update because he enjoys the sound that it makes.