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 Samsung Galaxy Note 4 Official Thread V4, Owner please register yourself in post 3

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rusty
post Nov 5 2014, 02:26 PM

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Just got my note 4 signed with Digi in Mid Valley on Sunday. Here my nightmare begin. After came out of the store (checking everything working fine), suddenly my new fresh from oven Note 4 restart itself. Ok i tot may b i accidentally hold n press the power power so never bother. Got back home before i start configuring the phone, it restart again!!! Then i tot may b when the guy change the S-view flip case, the battery was not properly place, so i take out and put it in again and continue to configure and install the apps that i used to use and left it charge through the nite. The next day whole morning in the office, it restart without any reason for at least 5 times randomly!!! mad.gif mad.gif mad.gif
Nothing i can do because of too busy with my work and went back digi store MV yesterday to demand for 1-to-1 exchange. They said not possible, they only can help me check the phone and c wat really happen. But the technician wasn't there so they suggest me to go Gardens Samsung SC. cry.gif Went to Samsung, the engineer said they will help me by reformat the phone and reinstall the firmware... waited for an hour tot it will be solved. Who knows it happened again last nite. DAMNNNNN!!!
As i was writing this, the phone just restarted!
Who else here facing this issue?! I'm clueless what caused this.
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rusty
post Nov 6 2014, 01:42 PM

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QUOTE(Leo the Lion @ Nov 5 2014, 02:31 PM)
I face the same problem. It turns out the MicroSD card the problem. Do you have MicroSD card inserted? If yes, try pull it out for couple of days.

Mine now no restart at all after remove the microsd card
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Thanks Leo, tot this might not be the same issue with urs as the first few times the phone restarted itself i din even put in any sd card as it just fresh from the shop. Anyway i gave it a try ur way, nope... the issue still persist.

QUOTE(Andrewtst @ Nov 5 2014, 02:32 PM)
Don't install anything,  let it be stock and see happen again or not. If happening then you need to visit SC as probably the unit is something wrong.

So far I think nearly all users here never face auto reboot issue.
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Thanks Andrew, when i sent it back to samsung SC on Tuesday they reformat and reinstall the firmware but still restart still happen when i was stuck in jam heading home vmad.gif
rusty
post Nov 6 2014, 01:49 PM

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QUOTE(tomboyed @ Nov 5 2014, 10:52 PM)
Hi,

I have the same problem with you before. When I got the new Note 4 in less than 3 hours it already randomly restarted. At first, I thought I was accidentally pressed the power button so never bother about it.  But when I put it on my table after not using it for a while it will auto restart say after 10, 20 or 30 minutes. I have not installed any Apps yet, not even signed in to my Google Account or Samsung Account, etc.

The auto restart began even no SIM card inside. Initially, I thought it could be no SIM card inside. Therefore, I put in the SIM card but after a short while it will still auto restarted. At that time I have not used any memory card.

The next day I called the Samsung Service Center by complaining to them I got the new Note 4 in less than 1 day already have this auto restart issue. Why the quality control is so lousy?? Since it was less than 1 day they asked me to go back to place of purchase to ask for 1-to-1 exchange. When I went to the seller they asked me to go to Samsung Service Center for warranty claim. It is very sad isn't it they just pushed me here and there. But after I explained the problem to the seller, I was lucky that the seller replaced another new unit of Note 4 for me, Since then, I never have any auto restart issue in my Note 4.

This is definitely is the phone's hardware failure, they have to replace a new unit rather just repair.

I am writing this to you because I know how you feel now! I was having the same situation like you. If can, ask them for a new unit. This is not the software problem.

Good luck!!
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Hi tomboyed, glad tat u got ur phone replaced. Which SC and seller u got from? I went to Gardens Samsung SC and asked, they said mine was the first case now i doubt so since u had this problem also. I will try to talk to my seller to get tat phone replace then.



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