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 Samsung Galaxy Note 4 Official Thread V4, Owner please register yourself in post 3

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Arool
post Nov 1 2014, 07:59 PM

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Stupid Samsung centre. My wife collected my phone today from SC with with its board replaced. I'm rushing home happily from workplace, 136KM away , hoping that I can play with it again just to discover that now my Note 4 have more problem.

1. The capacitive button (back & recent app) no longer responsive. They need to be pressed to become functional.
2. Menu button broken. It sunk into the front glass panel & became loose. I can even wiggle it with my finger.
3. Dunno if there any more problem.

Now I don't even have any desire to pop in my sim card to test it. 4 years I have good experience with SC. Only now they f**ked up badly. I mean, how in the hell the stupid technician didn't test my Note 4 before give them to my wife. This Monday I'm gonna attack the SC & the stupid technician . No matter what, I want new phone replacement. I don't want broken RM2.5K phone.

Arool
post Nov 1 2014, 09:47 PM

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QUOTE(ricadoe @ Nov 1 2014, 08:06 PM)
sorry to hear that. which centre u went to?
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Kuching SC. Before this, their service were tip notch. Now I see a lot of new face there.


QUOTE(Nephrite @ Nov 1 2014, 08:26 PM)
Hi Bro sorry to hear that. This is a very bad customer service quality. Hope you can get a new replacement phone from Samsung. Wish you good luck. By the way if can record the conversation you have with them. (Voice conversation record not video because it may be useful in the future)
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Yeah. I'm really pissed of now. If this phone is gonna warded again, I think I'll buy new one tomorrow. I'll sell this one when they finished repairing/replacing it. I can't wait anymore. Nice idea btw. I'll try to record our conversation on my next visit
Arool
post Nov 1 2014, 09:52 PM

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QUOTE(firstknight @ Nov 1 2014, 09:24 PM)
how do we know they have done so or not?
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You'll receive sms from Samsung saying that your warranty has been successfully registered. Just make sure you fill up the warranty form with correct phone number during purchase.

This post has been edited by Arool: Nov 1 2014, 09:55 PM

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