And I thought Asus service has just improved. I'm amaze the people still manage to keep his temper after 10 months of delay on delivering/replacing his laptop back.

right. this kind of things is really hard to swallow.

i am not sure if asus malaysia is trying to cope with things here. if they do, they are not trying hard enough.

i think most of us have been asked before about the stuff from asus that we owned. in my case it's my uncles, aunts, and relatives in the family. (mostly old folks, usually after they go windows shopping and look at asus stuff; and i happened to have some of them) i know all they do with computers is to view photos and videos of their grand children, sometimes do video calls. it's reasonably safe if they use asus laptops. however, i have this feeling that they will get into troubles later on. the reason is plain simple: we know how to fix stuff (up to certain extents), they don't. i am ready to help them out, then i realized that they already paid for the warranty service. asus boasts about 2-year warranty, which i think it's fair, and it sounded really great to old folks. somehow, i still think it's safer for them to go for other brands that can actually deliver proper warranty supports.

i have read that even other asus hardware warranty are having similar issues now.

this is indeed sad. lousy after-sale services really kill good products.

Yea. No matter how good is the built quality of the product, I always find that without a good after sales services, I won't consider buying it. Especially you're spending few Ks to get something.
And yet a lot people are laughing that looking at good after sales service is not necessary if they get a good machine

exactly. it's a combination of both product quality and after-sale service that make the difference. relying on the quality of products alone is very risky to a consumer.

hehe they might be too optimistic. everything has wear and tear, particularly mass-produced electronics like laptop parts.

most of the times, things might not happen in the first or second year of usage. after that i am not really sure. for instance, my 3-year-old laptop is starting to have lvd cable issues just recently. when i lift the display panel, the screen will go blank sometimes. a little adjustment of angles and everything is fine again. the rest of the laptop is still at its tip-top condition. who would have guessed that this can happen?

because of this, i get free upgrade for my laptop from G53SX to G750JX

Anyone knows if the asus g751 came with dvd player software pre-installed? What other software came preinstalled with it?

actually to most people who use laptops for work purposes, it's not a good deal.

why do we need warranty? it's a form of insurance backed by manufacturer to consumers that it will work within the warranted period. if it doesn't the manufacturer will make it work. mass-produced goods have lemon units. they are well aware of that.

the problem with asus service in Malaysia is that they are abusing the warranty period internally. waiting for months for replacement parts/units? internal miscommunications? come on. don't insult our intelligence. these days international logistics is not bad already. furthermore they are well-established internationally, it's hard to believe that they still fail to establish a better way to deliver an acceptable warranty support. i believe there must be something wrong that influences the decision of asus management in appointing a capable local service center operator.

stop searching for the incredible. fix your own stuff first.

Knowing how service center and company management runs will let u know more about product, and its parts whether is it new or is it taken back and repaired and thus it is re-certified. Management decides if the part is re-usable after repair, or some stuff ought to replace with new due to repair is beyond their effort.

knowing issues is one thing, taking actions to fix a broken system is another. if asus is a new start-up, i still can understand that, although there are plenty of ways to make things right in the first place with today's human resource quality, service standards and technologies.

you're right, the process looks complex and time consuming. the thing is, there are plenty of ways to achieve better outcomes. (the key is still to deliver better overall customer experience. if the process takes time, then make time). dell gets it, other brands like acer also gets it, while asus being one of the reputable brands doesn't.

been using g751jt for about a week now. so far so good. been carrying this baby around for FIFA15 session with friends at college, although its a little bit heavier hehe

tell him go for cn

What is cn?

Just get the G751Jt today. I really love the keyboard. It is very spacious. Easy to type. Like my old Dell Studio 17. Haha

LOL just came back after a long while and my name has been sullied!! NUOOOOO. Actually I was referring to miong93's rage comic meme character. I've made a mistake though. That's the disappointed "OK" guy, The ForeverAlone guy looks like a potato and cries lol

You, my dears, have infinite (perverted) imagination!!

Windows 8.1 sucks with all the pictures and squares like dummies at start. When is Windows 10 coming out?

This post has been edited by Cherant: Apr 2 2015, 09:45 AM

Windows 10 Will be soon coming out after june, we should be able to receive free update through windows update.

hi all. just wanna ask G551JM owner here, this G551JM notebook got msata slot or not? do we have any software to check the slot without open the cover?

i think it dun have any msata slot lo...

lol. ok
no software to check this kind of slot? hihi.
plan to add msata if got.

u guys know about HDD/SSD caddy for g551jm?

This post has been edited by diadokmai: Apr 5 2015, 05:51 PM

At last,i got my G751JY-T7169H today!.

Hi guys, need some help here.
I bought g55ijm few months ago. I use it to play wot. All were good until couple of weeks ago. I kept getting lag and its unplayable. I thought I was a network problem. Than I change to different ISP, still the same. And than I try to play from different laptop, and all is fine. It seems the problem come from the laptop itself. Anyone encounter this problem before?
Also I was thinking to do clean re-installation. I have created backup drive using asus backtrack. Can anyone advice me how to proceed with it?