Dec 19 2014, 12:04 AM
QUOTE(aqilah23 @ Dec 18 2014, 07:55 PM)
Hai. Anyone experiencing celcom not automatically add 3gb that I am entitled for (98ringgit plan). When I called service centre, they said they have some issue on system. Now today, they terminate my Internet Data.
When I asked them, about my additional FOC 1gb, they asked me to pay first. Spent 3 hours talking to differents callers ended up with one Malay guy that sigh, coz I asked him to issue a report.
Same goes to me too. Really confusing on the data entitlement. Was notified by SMS saying 100% of data used up. When call up to operator to seek clarification until the now the report still no news. I am pretty sure I used up only 3gb according to data counter .When I asked them, about my additional FOC 1gb, they asked me to pay first. Spent 3 hours talking to differents callers ended up with one Malay guy that sigh, coz I asked him to issue a report.
Today is my billing day and still shows 3gb cap only available instead of the 3+1 GB.
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