QUOTE(electronicfly @ Jan 20 2012, 03:00 AM)
So your customer's payment went to another person with a similar name as you, or the payment got returned back to your customer?
If it's the first situation, well, I don't think you can do anything about it yourself, though your customer might be able to get the bank to reverse the payment though. You will need to get your customer to contact the bank to find out what to do.
If it's the second, did you inform your customer that you've already placed the order? IMO if he/she already confirmed the order (the attempt to pay is confirmation enough for most) then he/she is responsible to pay you. If he/she refuses, then charge the fella as FFK and blacklist etc (IMO)
yesterday i've reported to cimb clicks for their system improvement

my customer actually claimed that he mistakenly 'transfer' to one name 99% similar to me (1 alphabet different), and 1 digit of bank account number different with mine. Not sure the payment went through, too coincident if it happened

unbelievable. i dont think that account exist anyway! it simply a poor system security features on cimb email notification, which has no validation on beneficiary account existence. it create possible internet fraud though!
anyhow yes ,payment means order confirmation. i dont charge him as ffk reason being he finally paid me because he still have first order with me, if this 2nd order backout, i will not proceed on his trade account. so case settled no dispute =). Just want to share with other seller and beware of this!