I had ordered a lens from Singapore. It's been 2 weeks and I have yet to receive it. I called the seller and asked him to track the parcel. He came back to me saying that the parcel has left Singapore post office two days ago.
I called Pos Hotline and forever I'm getting a no-pick-up on that line.

Question:
1. Is that normal for a parcel to take more than 2 weeks to reach KL?
2. How to track the parcel status in Pos Malaysia? What info do I need to provide?
3. Is that always that troublesome to buy something from oversea especially from individual?