Two weeks ago applied specifically for MBB2 Mastercard and recently got a called to collect it from Maybank.

Went to Maybank today and found out that it is a Visa card which I did not apply for. Reason given, Mastercard was having issues with application thus Visa card was given to all those who applied for Mastercard.

Customer service lady told me to talk to a person on the phone (someone from Maybank headquarters) regarding the issue at hand.

Person on phone told that if I insist to have a Mastercard, he can make an application for me but there will be risk that the card might give problem during payments. Therefore I said to cancel the current Visa card and to apply Mastercard later. This is when he started to sound unfriendly and stated that if I cancel the card now, I will run into trouble applying for a new card in the future.

Apparently they can go around threatening customers now?? Screw Maybank, I'll just apply from another bank if that happens.

This post has been edited by wschew: Jan 12 2015, 02:40 PM

Well, regardless of whether it is true or not they shouldn't be threatening customers like this! I did not apply for a Visa so I have the right to reject it. Pushing something that I don't want in my face is not the polite way of treating a customer.

I have been using my dad's sub mastercard and I have happy with it. That's why i specifically applied for a mastercard.
It's a matter of personal preference.

I was explaining nicely that I do not want the Visa and don't mind waiting for a Mastercard. He then shut me off bluntly and "inform me the information" in a rude tone of voice.
I wouldn't mind if he explained nicely but he was really crossing the line.

I cancelled the Visa on the spot.

This post has been edited by wschew: Jan 12 2015, 04:39 PM