Received a letter by poslaju from Fraud Management division regarding my unauthorized transaction detailing the guideline clearly and an enclosed dispute form. The way Maybank has been handling this matter is very exemplary. It makes the process less stressful.

Yeah, pos laju some more. I already filled up my printed copy one.

every 1st or 2nd of the month

you may use the points to redeem the GST offset.

if you would like to redeem for both RM50 + RM50, please refer to the treatpoints catalogue for the amount of points needed.the catalogue is listed at maybank's website.

that is for annual fee of other cards

https://www.maybankard.net.my/catalogue_annualfee.php
1st table

Both are correct, both are different cards.

Do you think I will face any problem if I make 2 petrol transactions consecutively at Shell station?

Treatpoints are given 1-2 days after the transactions.

Cashback will be given on the 1st or 2nd of the month.

From your experience, are the maybank card centers open on a public holiday?

not sure if the RM100 sign-up promo is still available or not..try check the previous version for its T&C

I suggest you to is initiate a formal inquiry into this matter. A missing application containing all the P&C info is a concern. At the same time, re-submit your application since you need it fast. This time direct submission, not thru any branch, except for maybankard centers.

kaizer_x

This post has been edited by Human Nature: Oct 24 2014, 11:21 PM

i should probably type 'missing'

just follow the CS advice.

just redeemed my treatpoints at KLCC cardcenter today

RM80 worth of McD vouchers
RM180 worth of KFC/Pizza Hut vouchers

RM10 McD 2500
RM30 KFC / Pizza Hut 7500

Additional Benefits with Platinum Card.
6. Travel Insurance Coverage - Charge your travel fares to the card to enjoy complimentary Accidental Death and Disablement coverage of up to RM1,000,000, as well as Travel Inconvenience coverage for missed connections, luggage delay and luggage loss. Subject to terms & conditions of the Certificate of Insurance.
7. Retail Protection - Purchase protection of up to RM20,000 per item and up to RM150,000 per card account per calendar year. Return Guarantee exchange or refund of up to 90days (Maximum RM1,500 per item on purchase price, up to a maximum of RM6,000 per card account per calendar year). Extended Warranty of up to Rm15,000 per item (Up to RM48,000 per card account per calendar year.). Subject to terms & conditions of the Certificate of Insurance.
8. Golf Privilege - Complimentary golf at selected golf courses around Malaysia.

i have been using the card for few years and never use any of the three. One of the way is to upgrade when your next anniversary is near. However, since you will be given a new account number, there is a possibility that you will need to fork out RM100 for GST instead of RM50 for current users.

need to check the T&C whether it is for new users only or applicable to current users too.

for unauthorized transaction, i just leave it there pending the outcome of the dispute

Any interest charged as a result of the disputed transaction will be waived upon resolution of the dispute.

Please talk about HLB at its own thread.