Dear Mr Poh (Zoomm),

You failed to deliver the ORIGINAL SAMSUNG BATTERY FOR GALAXY S3, which I have made the payment to you on 5th March 2015. A request for refund was made to you on 9th March evening and you agreed. Multiple reminders for refund have been sent to you but I have yet to receive the refund.

Please refund my RM78!


Below is the summary of our conversation and incidents.

5th March(Thursday)
3.17PM: You told me I will receive the item the next day via pos laju.
3.22PM: RM78 payment was done to your Maybank account.
3.28PM: You told me you will provide me the tracking code later.
4.04PM: You told me your supplier has no stock, have to wait 2-3 more days and told me Monday(9/3) or tuesday(10/3) I can receive the item.

7th March(Saturday)
5.18PM: I asked you if you have got the battery but no reply from you.

8th March(Sunday)
2.57PM: You thought that I am a new customer and replied 'yes', 'RM78'. Later you said 'not yet', 'will check tomorrow'

9th March(Monday)
8.59PM: You told me supplier has no stock. I requested for the RM78 refund and you agreed. My bank account details was provided.

10th March(Tuesday)
9.45PM-11.57PM: Multiple reminders for refund have been sent to you but you have been giving excuses for not refunding me the RM78. I gave you a deadline to refund by 11th March 12pm, that is 39 hours after a refund request was made.

11th March(Wednesday)
10.51AM: You told me "battery this week or next week", "just confirmed" but I told you to proceed with the refund.
6.27PM: as of now I have yet to receive the refund.


Please refund to settle the issue. thank you.

With regards,
Mah

You advertised 'READY STOCK, ship in 1 day', you did not fulfilled it.

You agreed with the RM78 refund on Monday(11/3) and you did not fulfilled it as well.

Please refund my RM78

You should refer what you said to yourself.

My understanding of our agreement is that I will get the ORIGINAL SAMSUNG BATTERY FOR GALAXY S3 I9300 on 6th March. After I made the payment, you said the supplier has no stock and I will get it by 9th or 10th March, I agreed to that.

On 9th March night you told me you still do not have the stock which means I will not get it by 10th March. You agreed to refund me the RM78 but as of now you have not fulfill what you have agreed. That is not an honest way of dealing with your customer!

The deal has effectively cancelled when I did not receive the item on 10th March and you agreed to refund RM78 on 9th March.

Please refund my RM78