I sent service 2x. 1st time about less than 2 week for some minor defect.

2nd time they had to order some parts from Taiwan. Took almost 1 month to repair.

After replacement, i realized its the wrong parts. They ask me to send in again. I'm really unhappy.

The battery was bloated. They want to charge me for the battery at first even though it was under warranty. I messaged MSI, then after a few days, the service center say they wont charge me for the battery. Aftet a few more days, they say need to replace my keboard because it was damaged (by the battery bloated incident). I said fine, then they charge me for it. After collecting the laptop, i realised the keyboard symbol is wrong.

I called them and they ask me to send it in. No way I'm gonna let them hold my laptop for another 1 month. I ask them to order 1st. This is still ongoing now. Im waiting for the "MSI technician" to come in. I tried to call them since last week. Issue wasn't resolved.

For comparison, when my Alienware is not working, they came to my house and replace the motherboard, fan and everything within 2 days. Some times the very next day. Dell's service is still number 1. MSI, not so much.