Ayam abit confiused...

This is my case.

Met accident and reported police 1 hour after that on the same day.
Bring car to shop and claim OD-KFK, fixed and out shop after 1 week.
Waited 2 weeks for keputusan but police say not yet out due to 3rd party no report.
The sergeant doesnt seems to be helpful...keputusan still pending until now due to im at KL, reported at BTW.

My NCD still not affected although i have not submitted keputusan (special case)

So will i am to claim LOU?
If yes, will my insurance company kao tim for me or i ownself have to do it?
If ownself, how?