nope

insurance cover theft

in your friend case, he willingly parted his car to the agent, hence not consider theft (just like case where you give key to car wash or carpark jockey and they ran away with your car, insurance won't pay)

Loui is right. Insurance won't pay. They will use a clause in the policy called CBT - criminal breach of trust. The insured entrusted the car to the agent who then breach  this trust when he absconded with the car. It's an exclusion in the policy for this type of theft.

Grey  area with the jockey and car wash. If it's a proper car wash or jockey service where they issue a ticket stub, the insurance may pay and seek subrogation against the establishment.

Yes. Your insurance will write to notify the other fella's insurer. Upon receipt of this letter, his insurance will open a file and provide a reserve in anticipation of your loss of use (cart) claim. Once they open file, his NCD is kaput

Scale of Compensation for Assessed Repair Time (CART)
this is depends , sometimes the in-charge person dont give you and take as own pocket money     

I sent LOU months ago and it has been approved. They send me offer letter to sign for them to send payment. However I don't understand the clause below:-

In order for us to proceed with payment, please
1. confirm acceptance by returning the enclosed discharge voucher duly signed, attested and stamped with revenue stamp for our issuance of payment and 

2. complete the following details and attach copy of front page of your latest bank statement (top portion with bank account details) in order for us to credit the claim payment into your bank account as per Bank Negara Malaysia's e­payment directive

Does No. 1 means I have to go commisioner of oath to get stamp duty?

i went to SC's insurance dept ask before, they say no this wor
is it apply to every insurance company ?

If I claim OD, can claim from my insurer for LOU? If rent car, will they pay full amount per day or similar to BNM rates?

sifu, i have some query to get advice.

the issue is like this, My car front was hit by Driver A passenger seat side (Open door without look at behind), i have lodge my report but Driver A doesnt lodge report. my car has repair through knock for knock. the car was repaired and now i get the car.

insurances company has sent a letter to offer they can maintain my NCD subject to police investigation report and third party police report.

in my case, i only manage get "Keputusan Penyiasatan Kes" stated "Hasil siasatan awal yang dijalankan didapati ada kecuaian pada pemandu A, walaupun masih belum membuat laporan polis, pemandu A boleh dituduh di bawah RULE/SEK R16LN166/59dan SEK 52(2) APJ."

i) Was this keputusan enough for me to submit?

ii) Insurances company has request me to get surat sumpah in absence of third party police report. I
i got a question on the above, let say the other party insurance refuse to accept the claim from my insurances company, will my NCD gone since the Driver A never make report and if he disagree on the claim wat was the worst scenario i may facing? a bit headache on the issue. 

Currently I'm working in Insurance Co.. RM500k is my Authority Limit for Claim paid..

For info there is no 3rd party insce will bear you loss.. even your car hit by A or B.. Your insce will bear the loss even though A is wrong... I will explain to you what is KFK & OD-KFK and how this 2 claim method work..

Hi guys, ive made a loss of use claim on 25 of may 2017, around 1k...how long will it take for me to receive the claim??..

First time got into an accident btw

ive made claim from AXA..can i just contact them and enquire bout it?

Hi all ,
BNM telelink is a place to open a case for complaint or just seek advise?
seems like my 3rd party insurance dint even care about it when i said i will report to BNM on my LOU claim...anymore way? or i complain to their insurance global HQ...lol

KFK Claim process mostly would took 9 months or more time longer to process some took more than a years to settle the claim.. Process in General :
1) Workshop repair & claimant settle the bill
2) Bill + others doc send to Insce A
3) Insce A send back all doc to Claimant Insce Co for process
4) Insce A will wait till Claimant Insce Co give approval & amount to be paid.
5) After received approval, Insce A will paid upfront claimant
6) Insce A then recover back from Claimant Insce Co.. (Insce Co call it as KFK Claim Recovery)

So at the end claimant Insce Co itself paid the claim.. To short the claim process than BNM/PIAM intro OD-KFK in early 2000 & order Insce Co not to accept or process KFK anymore but due to consumer limited knowledge & so call "Longkai" keep confusing people out there, Insce Co still process the claim till today but volume not much as 2000 coz Insce co will encourage claimant to go ODKFK method rather than KFK..

OD-KFK process same as OD claim just need extra document either one as below:

1) Keputusan report show you are not fault or getting summons or
2) Prepared SD, if car hit you didn't make police report..

BI claim should go to lawyer.. Report can buy from Unit Rekod Perubatan, HKL..

Basically lawyer would ask how much you want... Let said RM3k.. lawyer will fight about RM6k-7k.. if court award RM5k.. diff 2k belong to lawyer.. basically this is how court case work..

macam TPPD process

1. seek treatment on day of accident
2. lodge police report
3. buy police report, investigation outcome, sketch & photos
4. go hospital/clinic and buy a copy of medical report. tell the counter want to make insurance claim. they will know
5. send everything to insurance company
6. wait for letter of confirmation of risk
7. letter will come together with executive in charge name
8. bombard him with call
9. make sure everytime you call, you follow up with email quoting "refer tele conversation with XXX on what time what date"
10. if after making calls and no respond, you file a complain to their complain department

pm me your medical report

i do a rough calculation for you

normal scratch, about 2K++

if multiple scratches, you multiply yourself

and also have to take into considerate who right who wrong

BI claim not same as TPPD coz Car damage/part have value & can see with our eye.. Scratch here & there can see, how about
1) pain & suffering
2) future treatment if need coz we are human not machine

Can claim officer know how much you suffering?
How claim officer to value your pain & suffering? Based on medical report? No way bro..

That why I said need lawyer.. had been 30 yrs in Insurance Industry, I never seen BI claim without go through lawyer..

One more for BI claim is under Insurance Act and not under Road Transport Act so mean here who fault is not a concern..

According to Insurance Act, when accident happen can not be only 1 party fault or contribute to accident..

Oohhh this 3 famous Company, one already gone & other 2 changing hand before fall to same fate.. has been known to most of lawyer in Malaysia as Milky Co. and a lot their claim become a reference in court..

Hi bro, my concern is if i call up bnm telelink, they will open a case and call 3rd party insurance for investigation?or purely give me advice only ?
Thanks