hi
would appreciate it if anyone can point or probable reasons for frequent disconnection eg status or log will show DISCONNECTED and ive to switch off and on the adsl modem router again. I also switched off all WLAN and used only Ethernet (wired) - the same

In short, the DSL Light will just blink blink blink and no light on the 'Internet' LED. This begun to happen only recently - meaning for months to years no change in computer or equipment, it never happened - but out of the blue this disconnection problem occurs intermittently eg every 15mins or so

I'm interested to know how 'account got hacked' would result in the symptoms Ive described

I thought that the Streamyx phone number / line is tied hard mapped to the Streamyx account id hence even if one's id and password is hacked (eg if its made know to you), you wont be able to use it at your physical location.

is this not true?

yes the adsl status shows DISCONNECTED and logs show something like PPP warning LCP down (not the exact message bcos I don't have it now)

Anyway calling 100 they could not 'reset port'

However it's been 20 hours since my last disconnection, I assume that TM did something and all is fine now so far with these status:






Downstream stats and status


Current Rate (Kbps)
4092

SNR Margin (dB)
42.2

Line Attenuation (dB)
10.9

Errors (Pkts)
0

since my last posting, it has been discoonected again and am now writing via handphone modbnile plan

can someone please help show me where to change my Streamyx password online?

the new myTM portal sucks

This post has been edited by ricstc: Jun 24 2016, 01:28 AM

What SMALL fonts to click for this function - like camo and hidden

managed to find it after lots of searching thanks

want to say a quick thank you for those who attempted to help me with my recent frequent disconnection problems

all solved now.

lesson to learn - many a time it is not a problem on our end (your equipment or config side) but at the DSLAM or TM switch or cable side. So be patient and do a 100 and state your symptoms clearly and follow up with the report no