Took me 6 calls, and 3 case numbers to solve my miscap.
8M package cap at 8072kbps.

One thing to note, TM speedtest is bull crap.
It measures the burst rate that the server can take. So if somehow traffic jam at server side and it receive a lot of data at 1 time, then it will burst very high. Very easy to detect, just download network meter. Upload rate is normal.
This is how TM is cheating people.

Their Unifi speedtest is ookla based, more reliable.

Did you try to turn off your PC and just do a speedtest via phone?
perhaps something on your PC leeching all the connections causing the high pings.

Check in the software that you used to do live stream, to limit the connection numbers to 500 or less.
With the 500kbps upload speed, that's the most you can. Some people recommend 350 max connections for optimum speed.

For uploads, limit upload speed to 80% of your max upload speed from speed test.

8M package cap at 8072, or 4M Package cap at 4096 constitutes a miscap.
If you are cap at you package speed, you will never get full speed. This is due to ADSL overhead. Generally, the cap has to be 20% above your package speed in order for you to get Max speed.

It is very hard to convince the techs this. Some CSR knows, but some ignore what you say to them. It used to be that the CSR is able to change the cap for you by contacting some of their internal teams. Now, only technicians are allowed to do it.

This post has been edited by kaiserreich: Jan 23 2015, 11:22 AM

Sorry, i don't understand.
You want 8M cap but you have 2M now. TM wanted to give you 4M and you plan to upgrade to 8M?

I do not really know how to use OBS. Under 'Broadcast settings', try selecting 'Minimize network impact'
If this does not help, do try the software recommended by blacktubi, or you'd need to look for other software that is able to control network connections and uploads speeds for OBS.

This post has been edited by kaiserreich: Jan 23 2015, 10:25 PM

Line miscap.
Need to ask TM to adjust. Maybe call your installer.

It is for detailed billing for your landline use.
Since most of us dont use it, just remove it. Tm added it back even though i remove it after a package upgrade

Means it show you the list of calls you made using your landline.
If the Rm1 is remove, only shows total amount, no breakdown of what calls were made.