I m using TM for almost 2years, but today I facing constant disconnection every 10minute, any possible of cable/copper wire faulty or just my modern is broken? Recommend to call technician to check? Require to Pay RM53 :s Any pro tm user can help me with this?

Thx 4 remind. FYI, technician not yet come, just ask if there is possibility of modern faulty. Just use 1year+, almost 2 now, Wire so fast kaput?

Direct connection, not using splitter. What your opinion? Using the inacom w7100n modem they gave. Is the modem that weak, even cant stand small thunderstorm?

So is higher chance modem problem? Or I should wait the tech to come and check. Here what the staff on twitter told me.

"Ok, We will escalate your issue to our team. For your information, a flat rate of RM53.00 per visit (inclusive of GST) will be imposed, unless the fault is within TM’s scope of responsibilities. "

How high chance will be the cable went wrong since I just installed 1 year+ only. Advise pls, Dont want to pay that high service charges. -.-

Upstream Power 8.5 dBm
Downstream Power 9.5 dBm
Adsl Line Status SHOWTIME.L0
Adsl Mode G992.5
Up Stream 637 kbps
Down Stream 10239 kbps
Attainable Up Stream 1132 kbps
Attainable Down Stream 21524 kbps
Attenuation Down Stream 9
Attenuation Up Stream 8
SNR Margin Down Stream 20.6
SNR Margin Up Stream 20.4
Vendor ID RETK
Firmware Version 4923c106
CRC Errors 0
Up Stream BER 0e-7
Down Stream BER 0e-7
Up Output Power 8.5
Down Output Power 9.5
Down Stream ES 0
Up Stream ES 0
Down Stream SES 0
Up Stream SES 0
Down Stream UAS 0
Up Stream UAS 4294966925

I got dc every 10minutes, just went dc and rc back after 1min30s. I m using 4mbps

Upstream Power 8.5 dBm
Downstream Power 9.5 dBm
Adsl Line Status SHOWTIME.L0
Adsl Mode G992.5
Up Stream 637 kbps
Down Stream 10239 kbps
Attainable Up Stream 1132 kbps
Attainable Down Stream 21524 kbps
Attenuation Down Stream 9
Attenuation Up Stream 8
SNR Margin Down Stream 20.6
SNR Margin Up Stream 20.4
Vendor ID RETK
Firmware Version 4923c106
CRC Errors 0
Up Stream BER 0e-7
Down Stream BER 0e-7
Up Output Power 8.5
Down Output Power 9.5
Down Stream ES 0
Up Stream ES 0
Down Stream SES 0
Up Stream SES 0
Down Stream UAS 0
Up Stream UAS 4294966925

Update: It been raining the past 2 days. Everything seems went back normal ever since the sun came out. Still having no idea what cause this to happen.
Any suggestion to troubleshoot the connection myself before going to TM since their staff is not that helpful either. Thx in advance for helping.

Any chances got discount if my speed got upgraded?

I found this on my account.

Promo Discount Perpetual

Streamyx Blockbuster Combo 8.0M

Promo Discount RM50

Installation by TM

Wireless Modem (Free)

Warranty - 12 Months

Currently paying RM140 for 4mbps, so my next and upcoming bill will have RM50 reduce or NOT? This is what I curious about.

Anyone got discount after free upgraded last month?

Edit: So I ask multiple staff about discount shown on my account. One of them told me 8mbps is RM190 and the official page show RM160. I want to further argue about it and I GOT DISCONNECTED FROM LIVE CHAT!!!!!!! WTF??

This i what shown on my account by the way.

Promo Discount Perpetual
Streamyx Blockbuster Combo 8.0M
Promo Discount RM50

This post has been edited by jerry1227: Feb 8 2018, 12:41 PM